Field Service Technician

Field Service TechnicianSmurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.Field Technician$65,625 - $109,375 SALARY NON-EXEMPT80%-90% travelWhen in shop M-F 8a-5pCareer Opportunity:The Technical Services Support Technician will be responsible for providing technical support for assigned corporate account(s) and offering your plants technical expertise, field support, and troubleshooting and analysis to address any machinery and/or operational issues. You will collaborate with top shop and back shop customers and Smurfit Westrock employees at various organizational levels to achieve optimal customer satisfaction. In this role, you will serve as the technical subject matter expert responsible for educating the customer on Smurfit Westrock capabilities to improve their operational efficiency and overall customer relationship.This position is located at the Battle Creek, MI facility.How you will impact Smurfit Westrock:Identify and recommend solutions to resolve product or service requests regarding technical, operational and engineering type of issues that our customers and Smurfit Westrock production facilities may encounterCoordinate new customer specification development and specification maintenance utilizing supply chain dataConduct scope audits to evaluate customer's back shop current state and identify operational inefficiencies and cost saving opportunitiesCreate contribution reports that verify savings or operational improvement solutions and leverage the report documents daily to help customers understand WestRock's value and capabilitiesWork independently as well as in a team and be self-motivated.Completing speedy and effective maintenance during plant downtimes and willing to work overtime and possible weekends.Meeting response time parameters for repair types, including ensuring that high priority work is completed first.Ensure assigned vehicles are appropriately stocked with parts and tools as needed to perform repairs or maintenance tasks.Clearly communicate with other employees and build relationships with employees, supervisors/managers, and customers.Manage both internal and external customer relationships, providing value-added sales and service support solutionsProvide consultation and training to customers to educate them on various areas of corrugated packaging capabilitiesWhat you need to succeed:High School Diploma or GED – required5+ years of experience in the corrugated manufacturing packaging industry; machinery/operational experience - RequiredMust possess basic knowledge of electricity and electrical components; basic computer knowledge, ability to read blueprints, PLC, and schematics, demonstrate the knowledge and ability to employ safe work practices – Required.Possess computer skills utilizing Microsoft Office applications (Excel, Outlook, PowerPoint)Working knowledge of wraparound case packers, case erectors, tray formers and mandrel forming equipmentAbility to keep accurate records and present contribution reports to quantify the Smurfit Westrock value to our customersWorking knowledge of the technical aspects of paper manufacturing, corrugation/conversion, and supply chain considerationsKnowledge of packaging machines and how they operate with corrugated machineryDemonstrated technical and mechanical acumenProven ability to handle multiple competing prioritiesStrong communication skills with ability to adjust communication style and interact across all levels of the organizationAbility to communicate with customers to ensure alignment and satisfaction and operate with customers' best interests in mindAbility to cooperate in both interpersonal and team relationships to foster enthusiasm and maintain mutual trust, candor, and respect for othersTravel requiredWhat we offer:Corporate culture based on integrity, respect, accountability, and excellence.Comprehensive training with numerous learning and development opportunities.An attractive salary reflecting skills, competencies, and potential.Benefits package to include medical, dental, vision, life insurance, 401k with match and more!A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.