Service Technician II

Service Technician II

At Kenco Logistics, you're more than just a team memberyou're part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forwardone shipment at a time.

Service Technician II is responsible for performing general maintenance, repairs and preventative maintenance with all Material Handling Equipment (MHE), automated systems, and conveyors involving all customers and vendors of Kenco Fleet Services.

Functions

• Responsible for scheduling Planned Maintenance (PM) of all Fleet Services Equipment, automated systems, and conveyors, and keeping updated records of PM's completed.
• Performs corrective repairs and preventive maintenance on MHE, batteries, automated systems and conveyors in accordance with site and original equipment manufacturer standards.
• Maintains regular communication with site managers, supervisors, and operations leaders regarding equipment status, service requirements, project timelines, work progress, delays, or obstacles that may impact operations or customer commitments
• Meet or exceed established performance metrics including service response times, first-time fix rates, and preventive maintenance completion schedules
• Manages equipment condition and support repair readiness by reporting damage, coordinating required parts, and maintaining accurate service and inventory records.
• Communicates with Parts team on parts and supplies needed to maintain equipment.
• Maintains parts inventory and repair records for all equipment by completing accurate paperwork.
• Accesses and navigates original equipment manufacturer (OEM) software platforms to perform diagnostics, troubleshooting, and equipment programming
• Uses OEM software, service manuals, wiring diagrams, and parts schematics to diagnose mechanical, electrical, and hydraulic issues and perform required adjustments or replacements.
• Achieves and maintains minimum 80% technician efficiency or 100% PM completion monthly by maximizing billable work hours relative to total available work time
• Conducts routine inspections of equipment and safety devices to ensure compliance with OSHA, facility, and manufacturer standards.
• Understanding of Occupational Safety and Health Administration (OSHA) regulations applicable to material handling equipment, industrial maintenance, and field service operations.
• Must interact with customers and coworkers in a professional manner.
• Responsible for general cleanliness of service area always.
• Conducts thorough monthly inspections of assigned service vehicle or shop workspace according to company checklist and schedule
• Maintains organized, clean, and efficient workspace in service vehicle or shop area following 5S methodology (Sort, Set in Order, Shine, Standardize, Sustain)
• Knowledge of customer facility-specific safety requirements, site access protocols, and contractor safety orientation procedures
• Supports the Kenco Operating System by identifying ways to work more safely, efficiently, and effectively, and sharing ideas that help the team and company get better

Qualifications

• High school diploma, G.E.D. or tech school graduate required.
• 2-4 years of mechanic experience; preferably prior experience with repair and maintenance of material handling equipment, automated systems, and conveyors, or similar equipment.
• ASE Certification preferred. Silver and/or Gold Certification preferred.
• Electrical journeyman certification preferred.
• Electrical and pneumatic experience preferred.
• Ability to troubleshoot mechanical and electrical problems on multiple types of equipment.
• Proficiency using email, work order management software, and mobile applications for daily job functions
• Able to read and understand electrical and hydraulic system schematics.
• Self-motivated, self-directed, highly responsible, and able to work both independently and as part of a team.
• Must be able to frequently lift/carry/push/pull up to 50 lbs.
• Supply own mechanic technician hand tools.
• Must be able to safely operate lift trucks.

Competencies

• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Decision Quality - Making good and timely decisions that keep the organization moving forward.
• Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.

Travel Requirements

• This position is expected to travel approximately 25% or less.
• A passport is not required, but recommended.