Social Account Manager / Project Manager

We’re a social and content agency led by talent and fuelled by technology. Since 2008, we’ve been building an integrated, digital-first offering that combines content excellence with channel best practice to drive meaningful performance for our clients. Born in London, we’ve grown into a global agency, partnering with ambitious brands across international markets and delivering work that connects with audiences wherever they are.

As a values-driven agency, our people are our power. We stay ahead of the game by hiring smart thinkers and giving them back what they put in - through rapid progression, industry-leading benefits, and a culture that has been recognised in Campaign’s Best Places to Work for over seven years running.

We are now entering an exciting new chapter as we expand into Miami, Florida, opening our newest office and growing our presence in the US. This marks a significant milestone in our journey and reflects both our continued momentum and our long-term global ambition. It’s a hugely exciting time to join us, and we’re looking for a Social Account Manager who will play an important in social & content delivery across complex accounts within the agency and support the growth or our Miami based office.

This is a pivotal role and it sits within the Social Partner team, based in London, which is responsible for delivering high-quality, innovative social content for our clients; through collaborating with our Creative, Production, Performance and Strategy teams. All team members act as key client contacts and responsible for the running of projects, with a key role in ensuring we produce successful and exciting content across platforms. 

As a Social Account Manager, you will be responsible for overseeing the delivery of complex social content projects, implementing clear processes through collaborating with key functions and seniors across the business, and ensuring we deliver on new business, strategies and significant projects for our clients. You will support growth, innovation and quality output in your own work and in the teams you work with, and provide a high level of social consultancy and senior client support. You must have excellent project management experience and ability to juggle multiple projects.

Must-Haves

• Agency experience at an Account Manger level or equivalent
• Social & content background
• Proven experience managing large or complex accounts in a leading role 
• Excellent project management capabilities and an eye for best-practice delivery 
• Confident and consultative approach with senior clients 
• Strong collaborator able to interface with a variety of internal specialists, and external stakeholders 

Nice-to-Haves 

• Experience with both B2B and B2C clients 
• Influencer experience 
• Experience with global clients 

Your Responsibilities

As an Social Account Manager / Project Manager you are responsible for the following:

Client Relations

• Key client contact on a large retained social account with the ability to develop strong relationships, handle difficult situations with senior clients and drive excellence in our output
• Also client & stakeholder liaison across complex projects and campaigns

Social and content

• Ability to lead and present on strategic and creative thinking and come across as a consultant 
• Act as a guardian and catalyst for best in class innovative content, working hand in hand with creatives 
• Key strategic content lead, constantly evaluating success of strategy and opportunities for evolution

Account Delivery and growth

• End-to-end delivery of large accounts and complex projects, overcoming obstacles, demonstrating agility, and leading with clarity from a client and internal perspective 
• Lead on effective collaboration within your accounts 
• Oversight of large teams and accounts to ensure account health, quality control, and proactivity – including acting as the client escalation point where necessary – as well as commercials account growth

Opportunities

• Collaborate with other seniors across the business on proposals, pitches, etc – acting as a connector between various disciplines (e.g. performance, creative, etc) 
• Take ownership of commercial targets (working with Growth team member on your accounts) and motivate core team to help deliver against them 

• Named in Campaign Magazine's Best Places to Work 7 years running 
• Hybrid working - 2 day in the office per week
• Annual Team Mini break in Europe
• Culture: Open, Engaged & Inspirational