Social Account Manager, Project Manager

Overview We are a global social and content agency expanding into Miami, Florida. We are looking for a Social Account Manager to oversee delivery of complex social content projects and support growth in our new office. Responsibilities Act as the key client contact on large retained social accounts, building strong relationships and handling challenging situations. Lead and present strategic and creative thinking to senior clients, positioning yourself as a consultant. Guardian and catalyst for best‑in‑class innovative content, working closely with creatives and evaluating strategy success. Oversee end‑to‑end delivery of large accounts and complex projects, demonstrating agility and clarity from both client and internal perspectives. Manage effective collaboration within accounts, ensuring quality control and proactivity, and serve as escalation point when necessary. Collaborate with senior colleagues on proposals, pitches and other cross‑disciplinary initiatives. Take ownership of commercial targets, working with the Growth team and motivating the core team to meet objectives. Qualifications & Experience Must‑Haves: Agency experience at an Account Manager level or equivalent social & content background; proven management of large or complex accounts in a leading role; excellent project management capabilities and eye for best‑practice delivery; confident, consultative approach with senior clients; strong collaboration with internal specialists and external stakeholders. Nice‑to‑Haves: Experience with both B2B and B2C clients; influencer experience; experience with global clients. Benefits Hybrid working – two days in the office per week. Annual team mini‑break in Europe. Culture: open, engaged & inspirational. #J-18808-Ljbffr Jobtailor