Senior Manager, Badging and Permitting - Denver International Airport

About Our Job We are looking to hire our next Senior Manager, Badging and Permitting to join our DEN team! With competitive pay, great benefits , and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join DEN's diverse, inclusive and talented workforce of more than 37,000 team members who are at the heart of what makes Denver, Denver. What We Offer The City and County of Denver offer a competitive salary commensurate with education and experience. The starting target salary range for this position is $1 09,134 to $144,000. We also offer generous benefits for full-time employees which include but are not limited to: Competitive medical plans, dental, and vision insurance - eligible within 1 month of your start date Pension Plan (DERP) and Retirement Plan Accrue 140 hours of PTO within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year Short-Term and Long-Term Disability CARE Bank, Family Leave Benefits Employee Assistance Program, Employee Volunteer Program EcoPass (unlimited free RTD bus/train rides) Learning and Development Opportunities; Courses and Career Development Resources And so much more!!! Location and Schedule This role reports 100% on-site to the Denver International Airport Badging office located in Concourse A. Employee parking will be provided. Monday - Friday, standard business hours All scheduling is subject to adjustment and is based on operational needs. What You'll Do Denver International Airport is seeking a Senior Manager of Airport Security - Badging and Permitting to become a key member of the leadership team in the Airport Security section of Airport Operations. The Badging and Permitting unit is responsible for the Airport's identity management, credentialing, security training, and vehicle permitting programs supporting DEN's 40,000+ badge holders and the broader airport community. Lead two badging offices and associated personnel responsible for collecting, processing, and adjudicating applications; delivering required security training; and maintaining regulatory-required records and information, including Criminal History Records Checks (CHRC), Security Threat Assessments (STA), FBI Rap Back, and other applicable screening requirements, supporting the annual issuance and management of more than 40,000 Airport ID badges. Provide strategic and operational leadership and accountability for the Airport's identity management and credentialing program, ensuring compliance with the Airport Security Program, TSA regulations and directives, applicable federal requirements, and established Airport policies and procedures, while developing and implementing policies and procedures necessary to maintain regulatory compliance and operational effectiveness. Serve as the Airport's subject-matter expert and senior business owner for airport access media, identity management, and credentialing. Provide oversight of the Identity Management System (IDMS) supporting fingerprinting, background screening, badging, and related processes while ensuring compliance with TSA requirements and the Airport Security Program. Ensure appropriate safeguards are maintained for Sensitive Security Information (SSI), Personally Identifiable Information (PII), and other sensitive data. Provide overall accountability for program compliance, policy development and implementation, risk management, budget and resource management, customer experience and service delivery, workforce planning, audit and TSA inspection readiness, vendor and contract management, and emergency and continuity planning. Lead workforce development, succession planning, and performance management for the Badging and Permitting organization, including developing employees and ensuring appropriate staffing, training, and organizational capacity to meet operational and regulatory requirements. Lead and oversee strategic initiatives and special projects in support of Airport Security priorities, including biometric credentialing programs, digital appointment queue management and customer experience solutions, computer-based training and testing, identity management technology enhancements, and other airport security initiatives. Establish and manage performance metrics and continuous improvement strategies for the Badging & Credentialing program, leveraging data and key performance indicators (KPIs) to drive operational efficiency, reduce processing times, enhance customer experience and service delivery, and ensure timely resolution of customer concerns while supporting more than 100,000 annual credentialing transactions. Prepare and present performance reports and executive-level briefings on operations, trends, compliance, risks, service levels, and improvement initiatives to Airport Security leadershi #J-18808-Ljbffr denver