Management and Program Analyst

Job Duties

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Advises and/or designs solutions that meet individual customer circumstances, expertise, and goals. Breaks down problems, identifies patterns and proposes innovative solution approaches to automate workflows and business processes to increase operational efficiency, and drive growth primarily through low-code solutions.
• Serves as an expert in visual application building approach to deliver applications using low-code functionalities. Knowledge of executing testing protocols to address technical issues and glitches and scrutinize and test multiple times to check performance and eliminate technical faults.
• Recommends actions to implement solution design and administration by advising on functionality, data usage and reporting, application maintenance, solution infrastructure and data security, metadata, overall use of tools and solutions, best practices, data retention and records management, 508 compliances, and governance.
• Develops and delivers technical training presentations for customers based on identified interest and/or need. Conducts workshops, presentations, and demonstrations to showcase the capabilities and benefits of low-code platforms to teammates and internal stakeholders.
• Collaborates with cross-functional teams, including business analysts, developers, and project managers, through inter-departmental engagements and communication to ensure successful delivery of digitalization and business improvement solutions.

STANDARD POSITION DESCRIPTIONS (SPD): PD23375, PD23376, and PD23377 Visit the IRS SPD Library to access the position descriptions.