Program Operations Manager

Benefits

401(k)

Company car

Health insurance

Training & development

Vision insurance

Job Summary
The Operations Manager is responsible for overseeing and improving day-to-day operations to ensure efficiency, high-quality client services, and meaningful social impact. This role executes the company's strategic goals by developing and implementing operational strategies, managing multiple departments, overseeing budgets, and leading teams while fostering a culture of continuous improvement and innovation.

Supervisory Responsibilities

Participate in the hiring, training, and development of departmental managers

Organize, oversee, and support departmental workflows and schedules

Conduct timely and constructive performance evaluations

Address employee discipline and terminations in accordance with company policy

Implement the CEO's vision and strategic objectives at an operational level

Lead, mentor, and train the management team

Develop strategies for recruiting, training, and retaining high-performing staff

Key Duties and Responsibilities

Establish and monitor quantitative and qualitative performance metrics (KPIs)

Analyze and improve business processes and operational procedures

Implement policies and procedures to improve daily operations

Ensure safe, adequate, and compliant work environments

Oversee multiple departments and ensure alignment with CEO-established goals

Communicate new directives, policies, and procedures clearly to leadership and staff

Improve customer satisfaction through operational enhancements

Coordinate efforts across business office, clinical, and case management teams

Promote a positive organizational image internally and externally

Manage operational budgets and ensure fiscal accountability

Collaborate with leadership to ensure smooth workflows and alignment

Required Skills and Abilities

Strong understanding of business, finance, and operational practices

Excellent verbal, written, and interpersonal communication skills

Proven leadership, diplomacy, and people-management abilities

Strong analytical, decision-making, and problem-solving skills

Highly organized with strong attention to detail

Proficiency in Microsoft Office Suite and operational software

Experience with databases and project management tools

Tech-savvy, with comfort using digital tools and emerging technologies

Education and Experience

Bachelor's degree in Business Administration, Operations Management, Healthcare Administration, or a related field preferred

Minimum of 3–5 years of operations or division leadership experience

Experience managing processes, workflows, and cross functional teams

Experience in a fast growing or high change environment preferred

Strong project management experience

Demonstrated ability to lead teams and drive results

Experience interpreting financial data and managing budgets

Physical Requirements

Prolonged periods of sitting and working on a computer or driving in a car

Regular use of phone, email, and video conferencing tools

Ability to lift up to 15 pounds as needed

Other duties may be assigned, and responsibilities may change based on business needs.

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