Homecare Field Service Associate

Field Service Associate

The Field Service Associate will be responsible for ensuring that our clients receive a consistent high level of care that meets the standards of Homecare Heroes, Inc., dba Senior Helpers.

Reports to: Director of Client Care or Branch Manager

Primary Responsibilities of the Field Service Associate:

• Provide a high level of care to Senior Helpers Clients especially those requiring assistance with Activities of Daily Living (ADLs) and those suffering chronic conditions including Dementia, Parkinson’s, and end of Life Care.
• Train team members on all Activities of Daily Living (ADLs) during Senior Helpers Orientation and at clients' homes. Provide guidance and oversight of communication logs and communication procedures outlined in client care plans.
• Maintain accurate records of training sessions, caregiver performance evaluations, and client care plans.
• Assist Client Care Managers with Return Home™ clients and those requiring High-Level Skills.
• Support setting up and obtaining necessary equipment and supplies for new client care as requested by client care manager for start of care.
• Perform Supervisory Visits with caregivers to ensure compliance to care plan and all regulations.
• Perform Introductions for caregivers working with new clients to ensure understanding of the care plan.
• Assist with Scheduling support including on-call/after-hours.
• Maintain availability for on-call caregiving when not assigned to a specific client.
• Must have the flexibility to work different shifts, longer hours, and in different locations as needed.
• Maintain all internal and external certifications and complete all require training. Alzheimer’s, Parkinson’s, Chronic Disease, etc.

Qualifications

• 3 or more years of previous personal care experience in a home setting – Homecare, Hospice, Home Health
• Ideally 1 or more years of experience working for Senior Helpers
• Must have exceptional organizational skills, attention to detail, and the ability to prioritize in a changing environment
• Must have excellent verbal communication skills and follow-up skills with clients, and client families
• Experience leading and motivating team members
• Ability to quickly build rapport with people of all cultures
• Ability to work independently and as part of a team