Customer Service Representative

Customer Service Representative

As a Customer Service Representative, you will use your love for business, people, and the community coupled with your passion for customer service to build relationships. You will serve as a vital contributor to our Store Operations team and demonstrate your motivation by seizing learning and training opportunities to help launch your career. We'll be an advocate for your growth by providing you resources to help develop your skillset, turning your passion into a rewarding career.

Responsibilities include providing an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs. You will assist in customer account management by accepting payments, monitoring, and managing customer appointments. You will work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events. You will develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition. You will conduct vehicle appraisals accurately using the assessment tool. You will enter and maintain customer information in the Point-of-Sale system with accuracy and integrity. You will uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. You will maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits. You will work efficiently in a rapidly changing environment and handle multiple challenging tasks with ease to meet individual and team performance standards. You will utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels. Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week.

Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date requirements.

Qualifications include a high school diploma or equivalent, excellent verbal and written communication skills, professional demeanor with customers and peers, meticulous attention to detail and ability to accurately enter data, valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated), proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems, and must be at least 18 years of age. Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law. Ability to meet the physical demands for this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications and Skills include experience in check cashing, document verification, and/or money order processing, prior cash handling, cash drawer/vault management experience, and bilingual (English/Spanish) is a plus and may be required for certain locations.

What We Offer includes a comprehensive new hire training program, access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development, performance-based career advancement, educational reimbursement program, multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options, traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program, company-sponsored life and AD&D insurance, voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance, paid time off (accrue 12 days per calendar year plus additional days for each year of service after the first year of employment), diverse culture and inclusive environment, and a relaxed, business casual dress code that includes jeans and sneakers!