Product Support Engineer

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Molecular Devices , one of Danahers 15+ operating companies, our work saves livesand were all united by a shared commitment to innovate for tangible impact. Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement, you help turn ideas into impact innovating at the speed of life. Join Molecular Devices and help drive scientific discovery for life science customers in academia, biotech, pharma, and government. Our automated and AI-enabled technology empowers researchers to tackle complex questions and gain deep insights, accelerating the development of safer, more effective therapeutics. As part of our teamrooted in collaboration, authenticity, and innovationyoull ultimately contribute to groundbreaking science that enhances lives globally and shapes a healthier future for all. Learn about the Danaher Business System which makes everything possible. The Product Support Engineer, BioPharma is responsible for providing high-quality engineering support to meet Field Service and external customer needs on our QPix, ClonePix and CloneSelect Imaging Systems. The successful candidate will be a results-driven individual with passion for customer satisfaction and who is excited to be part of a new team. The candidate demonstrates excellent troubleshooting skills and translates their knowledge into effective service documentation including manuals, technical bulletins, work instructions and parts lists. Interaction with cross-functional team members is essential, including Service, R&D, Operations, Sales, Marketing, and the Customer. This position reports to the Senior Manager, Product Support Engineer, is part of the Product Support Team in the Service Organization, and is a fully ONSITE role at our facility located in San Jose, California. In this role, you will have the opportunity to: Generate documentation and conduct hardware and software training to enable support of the products by our global field service engineers and technical support. Provide direct escalation support to the Field Service Engineering and Technical Support teams for BioPharma and related products. Report and elevate to management as needed. Perform risk management to minimize serviceability risks for existing and new products. Provide project execution support to ensure they meet service requirements prior to shipment. Learn and use DBS tools such as FMEA, Problem Solving, Poka-Yoke and Standard Work to achieve quality, delivery and cost targets and to continuously improve processes The essential requirements of the job include: Bachelors degree or higher in a Life Science discipline or in Engineering. 3+ years of professional work experience as a hands-on engineer in a life science company or discovery laboratory environment. Experience training, coaching, or mentoring technical teams and helping others build their skills and confidence. Strong communication skills, with the ability to explain technical concepts clearly to a variety of audiences. Experience creating or improving service manuals, technical documentation, work instructions, or knowledge resources. Travel & Physical/Environment Requirements: This position requires up to 30% travel to visit customers or provide technical training, which may potentially include overnight stays. Travel will primarily be domestic but may occasionally be international. This position requires the ability to regularly lift, move, slide, raise and/or place up to 50 lbs. unassisted. It would be a plus if you also possess previous experience in: Experience with clone selection technologies and laboratory automation, or cell culture of mammalian or bacterial cells. Demonstrated success in managing multiple activities/projects, priorities, or people in a fast-paced, high-growth, results-driven environment. Excellent communication, interpersonal, analytical/problem-solving skills, and the ability to work with cross-functional teams. Ability to quickly learn and master new products and software applications desired. Molecular Devices, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether its a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. The annual salary range for this role is $105,000.00 to $115,000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Companys sole discretion, consistent with the law. Join our winning team today. Together, well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here. For candidates who are based outside of New York City or who are applying for roles outside of New York City, for more information about conditions of any job offer please click here. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:View phone number on click.appcast.io or View email address on click.appcast.io. #J-18808-Ljbffr