Account Director, Global Luxury & Lifestyle Sales (Transient/Group), Midwest USA

The Global Luxury & Lifestyle Sales Account Director is primarily responsible for an account portfolio luxury agencies to maximize and drive revenues and market share to IHG brands. Knowledge of luxury consortia networks and agency partners across Midwestern USA . Manage and coordinate transient and group luxury travel requests for hotel partners, ensuring a high level of service and client engagement. Key to this role is creating, evolving and driving strategic global account plans while developing relationships and networks within the accounts to increase opportunities, conversion and revenue for our hotels. The role is responsible for interacting with all Associates from their respective accounts as well as IHG Hotel sales teams to deliver bookings from our mutual end user customers. Location – Remote: **Candidate must reside in Midwestern U.Manage and develop portfolio of accounts to maximize market share and revenues; Assess accounts and their opportunities, as a result create account plans as per the IHG template and execute strategies and tactics to drive revenue and market share. Network within the accounts to find key decision makers, their support staff and other relationship opportunities. Collaborate with IHG hotels to design and deliver on in person events that allow travel agents to experience IHG brands. Conduct or participate in client meetings as well as plan and coordinate familiarization tours and site inspections. Handle and manage clients’ queries or issues. Collaborate with IHG hotel facing sales teams to deliver for NHOPs and key portfolios of hotels. Keep an accurate record of all sales calls made for future reference and control purposes in the sales system. Ensure accurate Account Profiles and Account planning are undertaken at least annually with such templates completed and posted to appropriate communication channels and sales systems, i.e. complete annual SSRP’s as set out by InterContinental Hotels & Resorts regional sales policy. Work with the appropriate Hotels to ensure clear communication of expectations and goals. For each account as appropriate develop a network of support at key hotels ensuring close working relationships with hotel management and sales staff. Update Account and Contact profiles, attach Account plans, ensure ‘live’ information for action. Use both account interaction and publicly available tools to monitor competitors' activities as it relates to both IHG and the portfolio of accounts and share relevant information with key stakeholders in line with the IHG counsel. Maintain effective control of sales expenses. Act as a resource for all on property hotel staff. Include hotel General Managers and sales staff where appropriate on sales call. Report to the Director of Global Luxury & Lifestyle for The Americas on market trends. Bachelor's or Master’s Degree in Marketing, Management, Business, or a relevant field of work, or an equivalent combination of education and work-related experience preferred.

• 6-8 years progressive work-related experience in the service industry with at least 4 years in multi-unit or corporate roles in a hotel setting , as well as demonstrated understanding of technical and business knowledge and understanding of multiple disciplines/processes related to the position.
• Strong knowledge of luxury consortia networks and agency partners across Midwestern US .
• Manage and coordinate transient and group luxury travel requests for hotel partners, ensuring a high level of service and client engagement .
• Ability to develop strong relationships with customers’ senior management.
• Confidence in representing multiple properties and working remote from team members and line manager.
• Establishes goals and objectives, sets performance targets and timely delivery of projects.

Travel – 25-35% Location – Remote: **Candidate must reside in the Midwestern U.This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and other benefits to employees. #As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love. We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We provide a wide range of benefits designed to help you live your best work life. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance.