Quality Coordinator

Job Description

Job Description

Necco has an opportunity for a career as a Quality Coordinator . This role supports organizational excellence by promoting a culture of quality, compliance, and continuous improvement across all levels of the company. The Quality Coordinator partners closely with leadership, operations, and technology teams to strengthen systems, standardize processes, and identify opportunities for improvement that enhance performance, safety, and outcomes.

The ideal candidate is proactive, analytical, and highly collaborative and someone who thrives in solving problems, ensuring accuracy, and supporting data-informed decisions. This position plays a key role in maintaining Necco’s commitment to quality and compliance while fostering alignment between our mission, people, and operational practices.

You should be accurately described as:

A happy warrior who thrives on leading from the front with strategic thinking. A solid communicator in search of decisions that deliver real results. A courageous mutant; a problem-solver, financial steward, and one who excels in collaboration. A passionate pragmatist about the company’s success, growth, and program quality.

The candidate selected will be responsible for the following:

Quality and Process Improvement

• Collect, analyze, and interpret data to identify trends, patterns, and root causes affecting service quality, compliance, and outcomes
• Collaborate with leadership and teams to design, implement, and monitor quality improvement initiatives
• Develop, document, and maintain standard operating procedures and process workflows
• Support the development and monitoring of key performance indicators (KPIs) across business areas
• Promote organization-wide consistency in processes, safety practices, and risk mitigation
• Evaluate and report on the effectiveness of initiatives, providing recommendations for continuous improvement.

Data and Reporting

• Develop and distribute regular reports and dashboards to leadership and key stakeholders
• Partner with IT and operations teams to ensure data integrity and functionality of reporting tools
• Assist with audits, compliance reviews, and ad hoc data requests
• Translate data insights into clear, actionable recommendations that inform organizational strategy

Collaboration, Leadership and Communication

• Serve as a liaison among teams, compliance, and leadership to promote best practices
• Facilitate quality reviews, action planning, and follow-up on findings, near misses, and improvement opportunities
• Maintain dotted-line communication with back-office departments to ensure alignment and accountability across shared processes
• Support staff training and awareness initiatives related to compliance, quality, and safety
• Communicate clearly across departments to ensure consistent implementation of initiatives across all states and programs

Corporate Citizen

• Practice ruthless pragmatism
• Engage in peer-to-peer feedback
• Know and live the Necco Corporate Culture Principles
• Embody the three essential virtues of humble, hungry and smart
• Drive your Individual Performance Scorecard
• Adhere to and contribute to the Necco meeting structure

Position Qualifications

• Minimum of 21 years of age
• High School Diploma required; Bachelor’s degree preferred
• 2+ years of experience in a related field
• Strong analytical skills with the ability to identify, interpret, and communicate data trends
• Demonstrated ability to solve operational and organizational challenges tactfully and effectively
• Self-starter who operates with minimal supervision and high accountability
• Excellent written and oral communication skills
• Valid driver’s license and 100/300/100 auto insurance coverage
• Willingness to travel and complete training as required
• Successful completion of all required criminal background checks

At Necco, we value diversity and are committed to creating an inclusive and equitable work environment. We embrace individuals of diverse backgrounds, experiences, and perspectives. We believe that a diverse team fosters innovation and creativity, and we actively seek candidates from all races, ethnicities, religions, genders, sexual orientations, abilities, and ages to join our organization. We are dedicated to providing equal opportunities for employment and advancement to all qualified individuals, and we encourage applicants of all backgrounds to apply.