Quality Assurance Manager (Remote)

Job Description

Insight Global is seeking a Quality Assurance Manager to join a critical project with one of the largest consulting and advisory firms in the world. This role serves as a senior quality leader responsible for establishing, governing, and continuously improving quality management practices across large-scale customer IT programs. The Quality Assurance Manager leads high-impact initiatives to ensure service delivery excellence, contractual compliance, and measurable performance outcomes across multiple operational domains. This position requires experience overseeing quality in complex, multi-team environments and partnering closely with technical and program leadership.

Key Responsibilities:

Lead the development, implementation, and ongoing improvement of Quality Management Systems (QMS)

Establish and maintain quality policies, procedures, standards, and performance metrics

Ensure compliance with SLAs, contractual obligations, and customer quality requirements

Conduct quality audits, assessments, and formal performance reviews

Drive root cause analysis and corrective and preventive action plans

Oversee program-wide quality reporting, metrics tracking, and continuous improvement initiatives

Collaborate with program and technical leadership to ensure delivery excellence

Support risk management, issue tracking, and process optimization efforts

Provide leadership, guidance, and mentorship to quality and program teams

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

8+ years of experience in quality management or a related discipline

8+ years of experience managing quality policies, procedures, SLAs, and governance processes

5+ years of experience supporting large, complex customer programs

Strong working knowledge of quality frameworks such as CMMI, ISO, and ITIL

Proven ability to lead cross-functional teams and drive measurable performance improvements

Strong analytical, written, verbal, and leadership communication skills PMP, ITIL, CMMI, or similar quality or project management certification

Experience implementing Agile-aligned quality management practices

Background overseeing enterprise-scale program quality across multiple teams or workstreams

Prior consulting or customer-facing quality leadership experience