Account Assistant

Account Assistant

Redbarn Pet Products was co-founded in 1996 by lifelong friends Jeff Baikie and Howie Bloxam, who met as 12-year-olds on a hockey rink in Canada. Inspired by a shared passion for wholesome, high-quality dog food, they built a company that has grown to a family of 500 members, offering over 200 foods, treats, and chews. As a family-owned business for over 25 years, Redbarn's culture is rooted in the belief that they are more than just a teamthey are a family.

Competitive pay, based on experience

Attendance bonus

Medical, Dental, and Vision Insurance

401(k) with company match

Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)

Paid Holidays, Paid Sick and Paid Vacation

Life and AD&D Insurance

Employee Discounts on pet food

Applicants must be currently authorized to work in the United States on a full-time basis.

Job Summary

We are seeking an Account Assistant to manage customer orders from entry through invoicing. This role works closely with Sales and Shipping teams to ensure accuracy and excellent customer service.

Key Responsibilities

• Process customer orders and manage client accounts.
• Perform data entry across multiple platforms.
• Handle emails and phone calls professionally.
• Assist with filing and general office tasks.
• Operate office equipment and maintain records.
• Help develop standards for handling complex orders.

Requirements

• High school diploma or GED; some office experience preferred.
• Proficient with Microsoft Word, Excel, and basic computer systems.
• Strong attention to detail and organizational skills.
• Clear communication and customer service skills.
• Ability to work in a fast-paced environment and adapt to changes.

Redbarn Pet Products is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Redbarn Pet Products complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, please contact Human Resources at View phone number on click.appcast.io.