Passenger Service Lead

Rate: $17.50 USD per hour

Description

Essential Duties and Responsibilities:

• Co-ordinate, monitor and support the Passenger Services team.

• Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and efficient manner, according to Company/Carrier’s standards.

• Ensure a smooth operation through co-ordination between department and agencies to achieve a safe on-time operation

• Monitor, evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained. Maintain training records for Agents.

• Attend to the day to day administration, i.e. ordering supplies, improving staff procedures and communications, and investigating problems/delays.

• Liaison with Carriers’ representatives to ensure their requirements and standards are being met

• Assist in maintaining staff morale and have clear and open communication with staff

• Cover any manpower shortages and/or assist whenever necessary

• Other duties as assigned

Required Skills:

• Must be 18 years of age and have a High school diploma, GED or equivalent work experience

• One year college certificate or technical school, six months related experience or equivalent combination of education and experience

• Ability to supervise up to 10-15 passenger service agents

• Must be able to pass all pre-employment testing to include drug testing and a physical

• Ability to safely lift up to 70 lbs.

• Must maintain a valid state driver’s license

• Must be able and flexible to work variables shifts including weekends and holidays.

Qualifications

Education

Required

• High School or better

Licenses & Certifications

Required

• DRIVERS LICENSE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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