T2 Technical Resource

T2 Technical Resource ERGOS Technology Partners is an international managed IT services provider headquartered in Houston, Texas, delivering end-to-end computer support and services to businesses and organizations of all sizes across the country. We are seeking an experienced T2 Technical Resource to support one of our clients headquartered in Westlake, TX. On-Site Full-Time Responsibilities Provide Tier 2 technical support for escalated hardware, software, and account-related issues Troubleshoot and resolve Microsoft 365, Entra ID, Okta, Teams, Outlook, and endpoint management issues Support Windows and macOS environments across the organization Administer and troubleshoot Intune-managed devices Assist with passwordless authentication, MFA, and identity management initiatives Support onboarding, offboarding, and user provisioning activities Maintain and troubleshoot printers, scanners, and network-connected devices Document troubleshooting steps, resolutions, and procedures in the ticketing system Monitor ticket queues and ensure SLA compliance Create and maintain technical knowledge base articles and SOP documentation Assist with workstation deployments, imaging, Autopilot, and device lifecycle management Support conference room technology, Zoom, Teams, and AV troubleshooting Assist with software deployment and patch management activities Qualifications 3 to 5 years of technical support experience in a service desk or corporate IT environment Strong working knowledge of Windows 10/11, macOS, and Active Directory Hands‑on experience with Microsoft 365 administration including Exchange Online, Teams, SharePoint, and Entra ID Experience with Okta or similar identity providers; familiarity with MFA and SSO workflows Proficiency with Microsoft Intune for device enrollment, policy management, and compliance Experience with Windows Autopilot and device imaging for workstation deployment Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, VPN Familiarity with ticketing systems and adherence to SLA‑driven support processes Excellent verbal and written communication skills with the ability to support users of all technical backgrounds Strong documentation habits; your tickets tell the full story from intake to closure Bachelor’s degree in computer science, information systems, or a related field preferred; equivalent experience considered Certifications such as CompTIA A+, Network+, Microsoft MD‑102, or MS‑900 are a plus Benefits Health, dental, and vision insurance Life insurance 401(k) Paid time off #J-18808-Ljbffr Ergos Technology