Client Service Associate

Client Service Associate

IGL 4 US is seeking a Client Service Associate to join our Cincinnati team.

In this role, you will support clients throughout their experience with the company, answer questions, provide information, assist with service-related requests, and help ensure every interaction is handled professionally and efficiently.

This position is ideal for someone who is organized, approachable, solution-oriented, and interested in building valuable communication and client service skills.

Responsibilities

• Assist clients with questions, requests, and general service needs
• Provide accurate and professional information regarding company services
• Maintain clear and friendly communication with clients
• Help resolve concerns and identify appropriate solutions
• Maintain organized client information and service records
• Coordinate with team members to ensure client needs are addressed efficiently
• Follow up with clients when necessary
• Support daily client service and administrative operations
• Contribute to maintaining a positive and professional client experience
• Develop strong knowledge of company services and internal processes

Qualifications

• Strong verbal and written communication skills
• Professional and positive attitude
• Strong interpersonal and customer service skills
• Ability to remain organized while managing multiple responsibilities
• Good problem-solving and decision-making abilities
• Comfortable working independently and as part of a team
• Attention to detail and ability to follow established procedures
• Willingness to learn and develop new skills
• Reliable, adaptable, and motivated to grow professionally

Additional Information

• Competitive salary of $39,000 – $43,000 per year
• Full-time employment
• Professional training and skill development
• Opportunities for career growth and advancement
• Supportive and collaborative work environment
• Opportunity to strengthen communication, client relations, and problem-solving skills
• Hands-on experience within a growing organization
• Potential to take on additional responsibilities as you develop within the company