CUSTOMER SUPPORT REPRESENTATIVE

Customer Support Representative

Join a company that's built to elevate you. At Carter Machinery, we don't just offer jobs - we offer long-term careers defined by purpose, innovation, and impact. We've built an award-winning workplace where high achievers thrive, careers grow, and your work truly matters.

Our legacy is strong, our vision is bold, and our future is built on investing in the growth and well-being of our people. Whether you're turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that move the world forward.

Job Title: Customer Support Representative

Location: Edgewood, Maryland; Waldorf, Maryland; Baltimore, Maryland

Starting Compensation Range: $65,000 – $75,000 per year

The Customer Support Representative position is responsible for telephone product sales and support to prospect and help grow the parts, service and machine/rental business with assigned accounts. As well as, collaborating and working with other sales team members to develop and deliver solutions to customers.

Requirements for the Customer Support Representative position include:

• Excellent verbal and written communication skills
• Excellent sales and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to function well in a high-paced and at times stressful environment
• Proficient with Microsoft Office Suite or related software such as Salesforce
• Must have excellent driving record
• Ability to travel and work hours required by job and customer demand
• Promote a positive customer experience
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

Seeking candidates with:

• Minimum two years' experience in heavy equipment industry, preferably with a service background
• Demonstrated success in a sales environment, required
• College degree in related field, preferred.

Physical Requirements:

• Required to stand; walk and talk or hear
• Frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl
• Occasionally lift and/or move up to 20 pounds
• Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus

Competitive Compensation and Benefits:

• Health, dental and vision insurance
• Paid time off
• 401(k), $0.75 to $1.25 match up to 6%
• Life and disability insurance
• In-house training instructors/programs
• Tuition reimbursement
• Employee referral bonus program
• Tool allowances and tool loans
• Discounts on cellular phone service, computers, and vehicles
• Opportunities for overtime
• Shift differential (if applicable)

You'll gain access to real learning, real advancement, and a real future in a company that's reshaping what it means to lead in our industry. If you're looking for purpose, possibilities, and a team that wins together - you belong at Carter Machinery.

Come build what matters and build your future with us. Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.

Carter Machinery is a drug-free workplace.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.