Cloud Operations Engineer

Atlantic BT is seeking a dedicated, hardworking IT team member with strong Customer Support skills, cloud operations experience, and a solid work ethic to join our full-time staff. This role supports client hosting environments in AWS, works the IT support and alert queues, and helps move our remaining console-managed infrastructure into Terraform. Technologies utilized are AWS, Terraform/OpenTofu, Linux, Microsoft Windows, Apache, NGINX, IIS, Load Balancing, CloudFront/CDN, WAF, Redis, MySQL, MSSQL, Varnish, and DNS.

Responsibilities

• Communicate effectively with clients and ABT team members to provide excellent support via phone, email, and tickets
• Work directly with ABT developers, QA, and project managers to unblock their work and explain infrastructure issues in plain language
• Design, build and scale customer and application-specific hosting environments in AWS
• Build and maintain infrastructure as code using Terraform/OpenTofu, and import existing console-managed resources into code
• Perform network administration tasks, including VPC design, subnetting, routing, security groups, VPN, and DNS
• Troubleshoot web application performance and security problems
• Triage and respond to monitoring alerts (CloudWatch, NodePing) and lead incident response
• Coordinate and execute scheduled client deployments; diagnose CI/CD pipeline failures
• Perform supporting release tasks: database exports and snapshots, cache invalidations, certificate and secret updates, DNS cutovers
• Perform security scans, WAF policy tasks, and mitigate problems or vulnerabilities
• Manage IAM, SSO, and credential rotation; provide least-privilege access paths
• Install/configure/upgrade servers and perform server administrative tasks
• Perform migrations of legacy web applications and software
• Script complex tasks and deployments using Bash, PowerShell, Python, or Ansible
• Monitor and control cloud spend
• Provide after-hours support and respond to monitoring alerts on a rotating schedule
• Write documentation for team processes, procedures, infrastructure, and deployments
• Contribute to and ensure AtlanticBT IT policies, standards, and procedures are consistently being achieved
• Represent AtlanticBT internally and externally as an expert IT resource
• Provide project architecture design input and project retro feedback

Requirements

• 3+ years of experience cloud hosting applications and related activities
  • Amazon Web Services in Production Environments
  • Linux
  • Microsoft Server
  • MS SQL Server
  • MySQL
• Hands-on Terraform or OpenTofu experience: writing modules, managing state, and importing existing resources
• Strong networking knowledge: subnetting, routing, DNS, TLS, load balancing, firewall rules, and VPN
• Comfortable operating legacy console-managed infrastructure while we transition to Terraform / OpenTofu
• Dependable and professional
• Positive, self-motivated, quick learner
• Excellent communication skills (both verbal and written)
• Ability to work well with teammates: collaborative, patient, and comfortable being interrupted
• Ability to work independently and with a team of peers
• Ability to recognize tasks that need to be completed and willing to take responsibility for them

Experience in any of the following is a plus:

• CI/CD automation, especially Bitbucket Pipelines
• AWS WAF rule authoring and bot management
• SSO and identity federation (JumpCloud, AWS IAM Identity Center)
• Observability tooling (Grafana, CloudWatch dashboards, synthetic monitoring)
• Compliance program support (SOC 2, Vanta)
• Containers and serverless (ECS, Fargate, Lambda)
• Microsoft Azure or Google Cloud
• Web application development knowledge and experience in one or more of
  • PHP
  • .Net
  • Node.js
  • Python

Atlantic BT is an equal employment opportunity employer and does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information, or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits and termination of employment.