Area Manager- Happy Beauty Co 171

Area Manager

Drives sales, manages expenses, and directs all the operational activities of a designated district, averaging 6-10 stores.

Primary Duties:

• 30% Customer Experience: Embodies and articulates the customer service model. Provides leadership to deliver great customer service to ensure an excellent customer experience to maximize sales and customer loyalty in assigned stores.
• 30% Talent Management: Assesses assigned Store Managers to determine talent opportunities and their impact on store performance. Consistently engages direct reports in discussions regarding their own strengths to leverage and opportunities to develop while leveraging IDP. Ensures that the Store Managers engage and develop their teams. Develops and maintains programs for recruitment, training, and developing customer-focused associates through coaching.
• 20% Financial Management: Monitors controllable expenses in assigned stores to maintain acceptable levels while minimizing adverse effects on store operations. Indirectly responsible for maintaining minimum shrink. Analyzes financial reports and processes monthly and other required reports.
• 20% Operational Management: Provides oversight of all activities of the district's store operations and personnel in the use of company policies. Leads a team of Store Managers that continually has a focus on driving customer satisfaction, in-store presentation, and supporting the customer through proficient store operations.

Knowledge, Skills and Abilities:

• High School Diploma or equivalent.
• 1+ years' experience in business, management, and/or merchandising experience
• Requires specialty retail or trade knowledge, problem-solving, and driving associate engagement
• Thorough knowledge of the selection of the top candidate, sourcing, and education
• Thorough knowledge of inventory management strategies, merchandising techniques, and systems, including sales promotion activities of the Stores
• Ability to plan, organize, lead, and control
• Ability to recognize, analyze, and quantify market trends
• Understanding the customers' merchandise preferences and store variables
• Understanding of assigned store capabilities and growth potentials
• Ability to travel extensively and frequently, including overnights and weekends, to attend national sales meetings, beauty shows, and sales operations meetings.
• Ability to relocate if required.

Competencies / Attributes:

• Excellent oral and written communication skills
• Problem Solver
• Builds Collaborative/Organizational Relationships
• Focus on Customers – Passion for delivering great customer experience and drive to uphold our "Culture of Can Do"
• Strong leadership and management skills
• Engage and Inspire: High energy with a strong sense of urgency
• Process/Quality Improvement
• Drives Organization success/results
• Strong, dependable work ethic and the ability to quickly adapt and learn
• Business, Financial, Quantitative Acumen
• Earn Trust and build a strong team
• Enthusiasm for the beauty industry and its products. Strong desire to provide the best communication and education possible for the stores
• Valid driver's license and good driving record.

Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor:

• Task Level High
• Departmental/Division Level High
• Project Level High
• Consultative Level High

The amount of discretion or freedom this position has:

• Strict Adherence to Guidelines
• Interprets and Adapts Guidelines
• Develops and Implements Guidelines

Working Conditions /Physical Requirements:

• The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The position requires some physical exertion, such as long periods of standing. Extensive travel required.

Job Info:

• Job Identification 51708
• Job Category 2RM - Retail Management
• Job Schedule Full time
• Locations Nashville, TN, United States Victor, NY, United States Tampa, FL, United States Plano, TX, United States (Hybrid)
• *Salary Range (If required by law) $75,000 to $80,000