Training Coordinator

Charlotte, North Carolina, United States We are proud to offer the following benefits: Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident. Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law). Bonuses: Availability of bonuses varies and is dependent on multiple factors including but not limited to: location, position and contract agreements. Employee Recognition Awards, Employee Referral Bonus Program (select positions only), Bonus Program (Operations Manager, RVP, and executive positions only). Other: 401K Retirement Savings Plan, Vehicle Allowance (only available for specific corporate positions, based on location and position). Salary Range $75,000 - $80,000 Job Description Great Career Opportunity for a Training Coordinator Salary: $75K - $80K (paid weekly, free uniforms, great benefits!) Job Summary Block by Block is currently seeking a Training Coordinator that will support the training and development of new Fare Inspection Ambassadors for our client, Charlotte Area Transit System (CATS) Light Rail System . This role will support training and development of team members, workflows, and ensure a smooth onboarding experience. This position plays an important role in shaping and delivering the next generation of company training--an enhanced training framework that will continue to grow and evolve over time. The role conducts new hire orientations, delivers foundational training, and assists with developing training materials and scenarios that support high-quality, consistent service across markets. Occasional travel required. Essential Functions: Onboarding & Training Delivery Onboards new hires using company systems and assigns them to appropriate sites. Conducts new hire orientation and introductory training sessions for assigned markets. Delivers training in a way that builds confidence, clarity, and alignment with company expectations. Provides occasional in-field coaching to reinforce concepts introduced during training. Conducts quality assurance reviews on training delivery and retention. Training Content Development Helps design and update training scenarios, exercises, curriculum, and support materials. Contributes to the development of new training modules that will eventually support a broader, company-wide training program currently being built. Stays current on all required certifications, endorsements, and best practices--and ensures training content reflects them. Assists with testing new training formats and tools, both in the field and classroom settings. Participates in group training sessions and development workshops as needed. Provides feedback and recommendations to improve training consistency and effectiveness. Other Responsibilities Travels occasionally for field training, group sessions, quality reviews, and certification needs. Manages all phases of the recruiting process with a focus on creating a strong and diverse applicant pipeline. Partners with hiring managers to write accurate job ads, descriptions, and hiring criteria. Identifies effective recruiting strategies based on role needs and industry best practices. Posts jobs across relevant platforms and manages employment advertising. Reviews applications, screens candidates, and supports interview scheduling. Prepares interview questions and materials for hiring managers. Participates in interviews, particularly early-round screening conversations. Supports the offer process including salary discussions, start dates, and related details. Ensures compliance with all applicable hiring laws and company policies. Represents the company at job fairs, career events, and recruiting sessions. Performs additional recruitment responsibilities as assigned. Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions of the job. Requirements Qualifications Strong verbal and written communication skills, with the ability to present comfortably to individuals and groups. Excellent interpersonal skills and the ability to build rapport with candidates and new hires. Ability to design and use sourcing strategies for a wide range of roles. Self-starter with the ability to work independently and take initiative. Strong time management skills with the ability to meet multiple deadlines. Familiarity with employment laws and best practices in recruiting and training. Ability to learn new software, including applicant tracking systems and training tools. Proficiency in Microsoft Office and related platforms. Educational Requirements Bachelor's degree in Human Resources, Education, Organizational Development, or related field; OR at least 3 years of HR, recruiting, or training experience. PHR, SPHR, SHRM-CP or SHRM-SCP preferred. Experience conducting or developing training is strongly preferred. Physical Requirements Sit for extended periods of time Use hands to handle, control, feel objects, tools or controls Use fast, repetitive wrist and hand movements Ability to hear and speak clearly so that listeners can understand Ability to see objects that are less than a few feet away Block by Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Shift 1st Shift This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation. 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