Instructional Technologist

Job Description

Job Description

Apply now: Instructional Technologist, Remote (EST preferred). Start date is ASAP for this 10-month contract position.
Job Title: Instructional Technologist
Location-Type: Remote (EST time zone preferred)
Start Date: August 24, 2025
Duration: Contract (10 months, through June 30, 2027) - 30 hours/week
Compensation Range: $30-35/hr W2
Benefits: Eligible for Health, Dental, Vision, and 401K
Visa Sponsorship: Not eligible for visa sponsorship
Job Description:
This role provides hands-on instructional technology and Tier 1 support to faculty and course operations for a fully remote online learning team, helping reduce workload and ensure a smooth fall semester launch.
Job Summary
•Triage and dispatch incoming support tickets to the appropriate team members
•Resolve Tier 1 requests including troubleshooting, enrollment questions, and how-to inquiries
•Build and maintain Canvas LMS course sites, including updating assignments and course content
•Create deep links to third-party learning tools and integrate external content into Canvas
•Support faculty and internal stakeholders remotely with a proactive, customer-service-oriented approach
•Follow established processes and contribute to documentation of support procedures
Minimum Requirements:
•1-3 years of experience supporting a learning management system, with Canvas LMS strongly preferred
•Hands-on experience building and maintaining Canvas course sites and updating course content
•Experience using ticketing systems to manage and route support requests
•Strong written and verbal communication skills with a customer service mindset
•Ability to work independently and proactively in a fully remote environment
Preferred Qualifications:
•Experience working in a higher education environment, such as a university or online learning organization
•Familiarity with Halo or similar ticketing platforms
•Background in technical or customer-facing support roles
•Bachelor's degree or equivalent years of relevant experience