Banquet Captain

Join Flynn Hospitality – Be Part of Something PremierAt Flynn Hospitality, our mission is simple: to be the premier hotel franchise operator in the world.But what does “Premier” really mean?To us, it’s a mindset — a relentless pursuit of excellence in everything we do. From delivering outstanding guest experiences to investing in the success of our people, we’re all-in on raising the standard in hospitality.We’re currently seeking a Banquet Captain to join our team at Hilton Garden Inn, Allen.Position SummaryThe Banquet Captain is responsible for leading banquet service operations to ensure events are executed flawlessly and guests receive exceptional hospitality. This role oversees banquet staff during events, coordinates with culinary and hotel leadership, and ensures all set-up, service, and breakdown activities meet Hilton brand standards and Flynn Hospitality expectations.The ideal candidate is a hands-on leader who thrives in a fast-paced environment, delivers outstanding guest service, and takes pride in creating memorable event experiences.Key ResponsibilitiesEvent ExecutionOversee all banquet functions from set-up through service and breakdownReview banquet event orders (BEOs) and communicate details clearly to the teamEnsure room set-ups meet specifications, timelines, and brand standardsCoordinate with the kitchen to ensure accurate and timely food serviceMonitor event flow and make real-time adjustments to ensure guest satisfactionTeam LeadershipLead, train, and supervise banquet servers and event staffAssign responsibilities and ensure team members understand expectationsProvide coaching and support to maintain high service standardsFoster a positive, team-oriented work environment aligned with Flynn valuesGuest ExperienceAct as the primary point of contact for clients during eventsRespond promptly and professionally to guest requests or concernsEnsure all guests receive friendly, attentive, and personalized serviceAnticipate needs and proactively resolve issuesOperational ExcellenceEnsure proper handling, storage, and care of banquet equipment and suppliesMaintain cleanliness and organization of banquet spaces and service areasFollow all food safety, sanitation, and safety proceduresSupport cost control efforts by minimizing waste and managing resources effectivelyWhat We’re Looking For1–3 years of banquet or food & beverage experience, preferably in a hotel environmentPrior supervisory or leadership experience preferredStrong communication and organizational skillsAbility to lead a team in a fast-paced, high-volume environmentFlexible schedule including evenings, weekends, and holidaysAbility to stand for extended periods and lift up to 40 lbsWhat We Look For at Flynn HospitalityA service-first mindset and passion for hospitalityOwnership, accountability, and attention to detailPositive attitude and strong teamwork skillsCommitment to delivering results and creating exceptional guest experiencesWhy Flynn? Because We Invest in You.At Flynn Hospitality, we know that our people are our greatest asset. That’s why we offer a competitive, people-first benefits package designed to support your growth and well-being, including:401(k) with company matchComprehensive health, dental, and vision insurancePaid time off, sick time, and holiday payCell phone reimbursement (role dependent)Career development opportunities with a growing organizationEqual Opportunity Employer StatementFlynn Hospitality is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We do not discriminate based on race, color, religion, creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender identity or expression, age, physical or mental disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable law.We welcome applicants from all backgrounds and walks of life, and we’re dedicated to fair and accessible hiring practices for everyone.