Senior Site Specialist - 1st Shift

Job Title

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.

Location/Division Specific Information

Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer's laboratory's business needs.

Job Description

1st Shift: Monday to Friday 8:00AM to 4:30PM (Not flexible)

What Will You Do?

• Use inventory/order management electronic systems to perform the following activities: on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing
• Perform laboratory services such as order delivery, biological & chemical waste processing, chemical inventory receipt/reconciliation, and gas cylinder & dry ice support
• Manage the loading dock during business hours with shipping & receiving services.
• Analyzes/maintains/reconciles various reports to ensure contractual requirements are met
• Proactively connect with the supervisor on any customer concerns and/or potential problems and effectively address customer concerns within established resolution timeframes.
• Be involved with safety programs such as hazard identification, inspections and incident reporting/investigation as required.
• Engage in process improvement activities
• May perform other responsibilities as assigned by management

How Will You Get Here?

Education

High school diploma or equivalent required.

Experience

2 years of related experience within a warehouse or laboratory setting.

Experience working in customer service is also a plus.

Knowledge, Skills, Abilities

· Able to read, write, and speak English fluently

· Strong verbal and written communication skills, and desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality.

· Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.

· Independently operates handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports.

· Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software. Uses organizational skills to multi-task and meet due dates as needed.

Physical Requirements / Work Environment

· Works primarily at customer sites, which may require independent work. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc)

· Depending on the area of the building, personal protective equipment may be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes (required for all colleagues), bump hats, and/or safety glasses.

· Regularly required to lift 30 - 40lbs, and up to 50lbs occasionally.

· Regularly use equipment including pushcarts, pallet jacks, mobile cylinders, forklifts, etc. to push/pull up to 100lbs

· Regularly required to stand, walk and conduct manual material handling (twisting, bending, reaching, lifting, etc.) for prolonged periods.

· Ability to work in environments with varied temperatures (cold rooms, outside, etc.)

· Ability to work overtime, as needed.

Benefits

We offer competitive remuneration, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Accessibility/Disability Access

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