Senior Associate, MarTech Content Specialist| Retail Bank

Senior Associate, MarTech Content Specialist Capital One’s Retail Bank has risen up the banking league tables, capitalizing on industry-leading products and a unique National fintech brand with superior digital capabilities and distinctive cafés and branches. The Retail Bank Marketing Technology team is seeking a highly organized and detail-oriented Senior Associate Content Specialist to join our website team. The role will drive daily updates within our enterprise Content Management System (CMS), ensuring an accurate, compliant, and up-to-date digital presence. Key Responsibilities CMS Expertise & Execution: Become an expert for Capital One’s enterprise CMS; execute day‑to‑day website updates, managing everything from large‑scale, net‑new page builds to minor copy edits. Process Ownership: Own, manage, and document content processes from intake to execution for website pages and the CMS. Stakeholder Communication: Proactively communicate with internal partners—Legal, Compliance, Marketing, Creative, and Tech—to ensure site updates are clear. Partner Support & Testing: Collaborate with partners to test new page layouts, design components, and technical updates, ensuring visual integrity and optimal functionality before they go live. Process Optimization & Innovation: Identify opportunities to drive process updates and improve team efficiencies, proactively exploring and implementing AI tools or automated solutions to streamline content workflows. Project Management: Juggle multiple moving deadlines, prioritizing requests to ensure timely delivery of all web updates; work proactively in an agile environment and identify when to work outside the process in whitespace. Quality Assurance: Conduct meticulous quality assurance testing to ensure pages are created or updated exactly as requested, meeting all brand, legal, and compliance standards. Ideal Candidate Process‑oriented mindset with a proven ability to understand, follow, and create standard operating procedures. Hyper‑organized and detail‑oriented, with the ability to catch small errors that others might miss. Exceptional time‑management skills, capable of balancing large project builds with ad‑hoc, quick‑turnaround requests. Strong collaboration skills, with the professionalism to work seamlessly alongside diverse technical, creative, and legal partners. Basic Qualifications Bachelor’s Degree or equivalent military experience. At least 2 years of experience working within a Content Management System (CMS) to build and update web pages. At least 2 years of digital marketing experience. Preferred Qualifications 3+ years of experience in a product marketing role. 3+ years of experience working with content management systems. 3+ years of experience using digital marketing, analysis, and SEO tools. 2+ years of experience in financial services. Agile experience. Salary Range McLean, VA: $96,500 - $110,100 Wilmington, DE: $87,700 - $100,100 EEO Statement Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries. Contact Information Recruiting Accommodation: View email address on click.appcast.io Technical Support or Questions: View email address on click.appcast.io #J-18808-Ljbffr Capital One National Association