LN Venues, Logistics Manager- House of Blues Dallas

About the Role Responsible for the coordination and execution of all events contracted by the Sales Department. Responsibilities Coordinate all aspects of operational set-up and break down of events (equipment needs, rental needs, and station set-up). Assist the Production department with all aspects needed for an event. Act as liaison between client and House of Blues team members throughout the event. Execute admission tickets and retail requests for special events. Verbally communicate in a calm, positive manner during the function with kitchen, service, beverage, and guest host to ensure timely execution, quality of service and adherence to federal, state and local safety & health regulations and HOB standards. Maintain a neat, clean and well‑groomed appearance (specific HOB standard). Conduct event pre‑shift with Operations Managers and communicate event specifics at Team Member pre‑shift. Assure seamless transition for client from Sales Department to Operations Manager during the event. Handle all aspects of the special event once the special event order (SEO) has been distributed. Maintain files in proper order after the special event order has been distributed. Conduct site inspections and walk‑throughs with clients as requested by Sales Manager / Department of Sales. Assist Sales Manager(s) as requested with special client needs. Conduct meetings such as the SEO meeting and Production meeting. May be required to work varying schedules to reflect business needs of the venue. Verify deposit/payments tracking schedules with Sales Manager. Properly execute and complete all post‑event paperwork: Party Recap Sheet, Captain’s Report and receipts. Responsible for proper settlement or payment on the night of event with client and enter billing information into Micros system to generate final guest check. Manage staff hours to ensure budget is not exceeded. Train staff on proper techniques and etiquette for service. Assist staff and captains with event execution according to event order and HOB standards. Produce weekly banquet summary for all events – includes number of team members, their scheduled hours, and verify staffing handled by Operations Managers. Oversee attendance according to schedules, adjust and reassign server stations as necessary to provide quality service. Maintain and order all linen inventory & cleaning. Order equipment, maintain inventory/par levels, and report deficiencies to DOS. Order specialty items sold by Sales Manager and upsell to client as opportunities arise. Ensure equipment rentals for special events are ordered and returned to vendors. Obtain permits as needed. Possess comprehensive knowledge of food and beverage preparations, service standards, guest relations, and etiquette. Knowledge of appropriate table settings and etiquette. Working knowledge of fine dining, strong food and wine knowledge and sequence of service (specific to Foundation Rooms). Have basic mathematical skills. Be able to operate various food and beverage equipment present at functions. Physical activities include walking, talking, seeing, hearing, pushing, balancing, stooping, crouching, kneeling, handling; must walk and stand for long periods. Ability to lift and carry objects up to 35 pounds. Work in a very fast‑paced environment with noise and interruptions; must change activity frequently. Possess working relationship judgment. Demonstrate accountability quality. Show accuracy of work dependability. Exhibit reliability in written and verbal communication. Initiate development for self and subordinates. Reach profit margins for enhancements sold. Qualifications High school diploma. Working knowledge of restaurant & music hall operations: event planning, food preparation & presentation, menu planning, food costing, computers (word processing, database spreadsheets). Entry‑level knowledge of legal and HR issues within hospitality (federal, state, local regulations regarding liquor, labor, health code) and POS systems. Exhibits positive attitude, excellent written and verbal communication, high level of organization & follow‑through skills, assertive communication, personal integrity. Ability to handle multiple projects simultaneously, make good decisions, delegate, follow‑up, and communicate with staff and guests positively. Preferred Qualifications College degree. Minimum of two years management experience in sales/marketing/catering; public speaking experience a plus. Equal Employment Opportunity Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family or medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state and local law. We will consider qualified applicants with criminal histories in accordance with the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act, and other similar laws in other areas. We also provide reasonable accommodations for disabilities and religious practice on a case‑by‑case basis. #J-18808-Ljbffr Live Nation Entertainment