Field Technicians

Overview Field Service Technician – High-Purity Water Systems Location: Graham, NC (and surrounding service territory) Pay: $25/hr-$40/hr (Direct Hire) Hours: 7am-until (40-55 hours weekly) About the Opportunity Join a company at the forefront of mission-critical water purification technology. We design and support advanced high-purity water systems used in industries where precision matters most—pharmaceutical manufacturing, life sciences research, semiconductor/electronics, and industrial power generation. This is a hands-on technical role for individuals who enjoy solving complex mechanical and electro-mechanical challenges in the field. If you come from HVAC, automotive/diesel, industrial maintenance, or other equipment service backgrounds, this role offers a structured path to transition your skills into a highly specialized, high-demand industry. We provide full training on our systems—what matters most is your mechanical aptitude, troubleshooting ability, and commitment to delivering exceptional service. What You’ll Do As a Field Service Technician, you will be the trusted expert ensuring our customers’ water systems operate at peak performance: Perform preventative and corrective maintenance on high-purity water systems Diagnose and troubleshoot mechanical, electrical, and control system issues impacting system performance and water quality Support installation teams during commissioning and startup of new systems as needed Document all service activity accurately, including parts used, time tracking, and service notes per SOPs Partner with engineering and service leadership to identify root causes and implement long-term solutions Build strong, trusted relationships with customers through consistent, high-quality service Educate customers on best practices for system care and operational efficiency Maintain a strong safety-first mindset in all field and shop environments Keep service vehicles, tools, and workspaces clean, organized, and professionally maintained Participate in rotating on-call schedule to support customer needs Other duties as assigned in support of service operations What We’re Looking For 3+ years of experience in equipment service, field service, or industrial maintenance (customer-facing experience strongly preferred) Strong mechanical and electrical aptitude Experience with troubleshooting electro-mechanical systems, instrumentation, or controls Background in HVAC, automotive/diesel repair, industrial equipment, or similar technical fields Comfortable working independently in the field and managing multiple priorities Strong communication and customer service skills Proficiency with basic computer tools (Word, Excel, web-based systems) High school diploma or GED required What We Offer We invest heavily in our technicians because your success drives ours: Competitive base salary Full benefits package: Medical, Dental, Vision, Life Insurance Health Savings Account with company contributions 401(k) with 100% match up to 4% 9 paid company holidays Generous PTO that grows with tenure Tuition and education assistance programs Employee referral bonuses Continuous training from internal and external industry experts Work Environment & Lifestyle Field-based role working inside industrial and regulated customer facilities Significant local travel throughout the service territory Approximately 7 overnight stays per month Rotating on-call responsibility for customer support Must be able to lift up to 100 lbs occasionally Fast-paced, hands-on work with high visibility and impact #J-18808-Ljbffr