Customer Service Rep (02727) 310 South Creek Drive

Customer Service Rep

We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!

Job Description

We are seeking a friendly and dedicated Customer Service Representative to join our team at our Manteno, United States location. As a Customer Service Rep, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services.

• Answer incoming customer calls, emails, and chat messages in a timely and professional manner
• Address customer inquiries, concerns, and complaints with empathy and patience
• Process orders, returns, and exchanges accurately and efficiently
• Maintain up-to-date knowledge of company products, services, and policies
• Collaborate with other departments to resolve complex customer issues
• Document customer interactions and update account information in our customer service software
• Identify and escalate priority issues when necessary
• Provide suggestions for improving customer service processes and procedures
• Maintain a positive and supportive attitude while handling multiple tasks simultaneously

Qualifications

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficiency in customer service software and basic computer skills
• Ability to multi-task and prioritize in a fast-paced environment
• Previous customer service experience preferred
• High school diploma or equivalent
• Patient and empathetic demeanor with a genuine desire to help others
• Ability to remain calm and professional in challenging situations
• Strong team player with a positive attitude
• Flexibility to work various shifts as needed

Additional Information

Benefits

• Flexible hours
• Competitive wages
• Employee discount on all food items
• Advancement opportunities
• Paid training
• Incredible bonus structure

Full Time Drivers Benefits (in addition to above benefits):

• Offered health, dental & vision insurance after 60 days of employment
• Voluntary accident coverage/Critical illness coverage
• Flexible spending accounts
• Ability to contribute to a 401(k)

This job posting is for a position in a store owned and operated by an independent franchisee, not Domino's Pizza LLC, Domino's Pizza Franchising LLC, or Domino's Pizza, Inc. ("Domino's Corporate"). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling. Domino's will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and/or are ultimately hired. Further, Domino's does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be an employee of Domino's.