Senior Specialist - Partner Integrations

Senior Specialist - Partner Integrations

New York, NY; San Francisco, CA; Phoenix, AZ; Seattle, WA; Boston, MA

About the Team

The New Verticals Partner Integrations team develops innovative technological solutions to help merchants seamlessly expand their operations, including our platform for first-party grocery and convenience delivery. As DoorDash scales its integrated delivery offerings, we are seeking individuals to define best-in-class integrations for our new warehousing product, DashMart Fulfillment Services, and work cross-functionally to bring them to market.

About the Role

DoorDash is seeking a high-energy Technical Account Manager to own the success and shape the integration platform offering for Merchants adopting our new products. In this role, you will dive into the lowest level of technical detail, solve intricate data-flow challenges, and collaborate cross-functionally to build a world-class integrations platform. If you thrive in ambiguity, love technical problem-solving, and want to scale a rapidly growing business line, we want you on our team!

You're Excited About This Opportunity Because

• You will own the success of new and existing integrations driving initiatives across product, engineering, and operations teams
• You will learn multiple technical platforms, analyze messy data sets, and identify gaps
• You will guide our Merchants to help them understand how to integrate with DoorDash and work with them to improve their data quality
• You will partner with product, engineering, and operations teams to discover & drive opportunities for improvement that come from data analysis, merchant insights, and the definition of new processes
• You will help shape the systems integrations roadmap in collaboration with other product and operations owners
• You thrive in ambiguity and are a self-starter

Your Responsibilities In This Role Are

• Be a Subject Matter Expert for DoorDash's integrated offerings and guide partners through new Integration builds.
• Communicate effectively with both technical and non-technical stakeholders to provide guidance and support.
• Define gaps in our system and recommend solutions to evolve our tech offering
• Translate complex technical requirements into clear business solutions that align with our Merchant's needs

We're Excited About You Because

• You are a problem solver - You thrive on solving complex problems, diving into the details, and providing actionable plans to triage and resolve escalations.
• You are technically savvy You possess technical acumen and are comfortable navigating engineering terminology, translating it into practical business understanding.
• You are a relationship-builder You excel at building relationships and can influence and motivate individuals at all levels, both internally and externally.
• You are detail-oriented You are process-driven and highly organized, with a keen ability to capture all necessary information in a way that is easily understood by both technical and business stakeholders.
• You are analytical Your analytical mindset allows you to interpret complex data and extract valuable insights to drive informed product prioritization.
• You're comfortable leveraging AI tools to improve productivity, decision-making, and problem-solving. You should be actively exploring and applying AI in your day-to-day work, bringing a beginner's mindset and curiosity as you continuously learn and adapt alongside evolving technology.

Qualifications

• Operational
  • Proven track record of maintaining and enhancing processes
  • Strong ability to collaborate with external partners to drive successful partnerships
  • Experience in project and/or program management
  • Proven success working in cross-functional engineering and operations teams
  • Experience working in warehousing or supply chain implementation is a plus
• Technical
  • 3+ years of experience translating technical concepts to business solutions
  • Demonstrated technical knowledge of integrations, APIs and webhooks
  • Hands-on working SQL experience to troubleshoot and self-serve
• General
  • Excellent written and verbal communication skills
  • Bachelor's degree required

Compensation The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here. See below for paid time off details: For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

$87,000 - $128,000 USD