Student Services Specialist Sr - (Advisement - 2 positions)

Student Services Specialist Sr - (Advisement - 2 positions)

Job ID: 322678
Location: Glendale Community College
Full/Part Time: Full Time
Regular/Temporary: Regular

Salary Range


$20.61 - $26.80/hourly, DOE

Grade


111

Work Schedule


Monday - Friday, 8am - 5pm or 9am - 6pm
Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar


12 Months

Maricopa Summary


10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world.

We focus on people-not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits


Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services

• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary


The Student Services Specialist, Sr. focuses on providing both direct student and Field of Interest (FOI) support: from advising students through a holistic caseload management approach via appts, proactive and responsive outreach, group advising, events, and the like; to collaborating with the Student Services Analyst on the planning, coordination, and facilitation of FOI campus relationships, projects, initiatives, events, trainings, and beyond. When/As needed, they may also share responsibility of more complex advising support tasks related to student and FOI processes.


Essential Functions
30% - Holistic Academic Advising & Caseload Management

• Provides comprehensive, proactive advising to an assigned caseload within a designated Field of Interest (FOI); may advise across multiple FOIs as needed
  
• Utilizes a holistic case-management approach including scheduled appointments, drop-in advising, proactive outreach, and group advising
  
• Develops multi-semester academic plans that integrate academic and career advising aligned with student goals and transfer pathways
  
• Monitors student progress, key milestones, and academic standing to inform timely interventions and support retention and completion
  
• Maintains accurate, timely documentation of advising interactions within student information systems
  
• Collaborates with faculty, FOI Analysts, and academic departments to remain current on admissions, enrollment, and program updates
  

20% - Student Support & Complex Case Resolution

• Serves as primary point of contact for student inquiries related to admissions, enrollment, registration, financial aid, tuition, scholarships, testing, internships, and graduation
  
• Performs complex advising functions and exercises independent judgment to resolve student issues and barriers
  
• Acts as a cross-functional liaison among students, faculty, staff, and administrators to coordinate services and streamline processes
  
• Provides proactive, high-touch communication and follow-up; connects students to appropriate campus and community resources
  
• Supports recruitment and outreach initiatives, including advising within academic departments
  
• Designs and delivers FOI-specific presentations, information sessions, group advising, and classroom visits
  

15% - Advanced Advising Functions & Records Management

• Conducts unofficial transcript evaluations, test score interpretation, degree audits, and program plan changes
  
• Reviews and processes course substitutions to ensure accurate degree and certificate completion
  
• Serves as a subject matter expert on curriculum requirements, academic policies, and advising best practices
  
• Maintains and updates student records in accordance with departmental and institutional standards
  
• Ensures accuracy and timeliness of documentation related to advising, course applicability, and academic standing
  

15% - Course Applicability & Financial Aid Processing

• Reviews and resolves course applicability issues in collaboration with the Student Services Analyst
  
• Processes financial aid documentation, including Consortium Agreements and Maximum Timeframe appeals
  
• Ensures compliance with institutional, state, and federal financial aid regulations
  
• Communicates financial aid implications to students as part of academic planning
  

10% - FOI Projects, Events & Initiatives

• Collaborates with the Student Services Analyst to plan and implement FOI-related projects and strategic initiatives
  
• Coordinates and participates in student engagement events and campus partnerships
  
• Contributes to initiatives that promote student success, retention, and completion
  

10% - Training & Operational Support

• Serves as FOI subject matter expert; supports training and onboarding of advising staff
  
• Provides guidance on curriculum, degree pathways, transfer requirements, and program policies
  
• Assists with operational support, including facilitating meetings, attending analyst meetings, and supporting workflow processes
  
• Provides backup support to FOI Analyst and contributes to strategic and operational efforts

Minimum Qualifications


Associate's Degree from a regionally accredited institution and two years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.


OR


An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications


A. Bachelor's degree from a regionally accredited institution

B. Two (2) or more years of experience working in higher education

C. Two (2) or more years of experience providing advising services in a college setting

D. Two (2) or more years of experience using a student information system to complete student services processes such as enrollment and advising

E. One (1) or more years of experience leading or directly assisting with student services projects and initiatives to address student challenges, retention, and completion

F. One (1) or more years of experience facilitating or directly assisting with one-on-one and/or group meetings, presentations, trainings, and the like

G. One (1) year of relevant full-time MCCCD experience during the previous two years

Special Working Conditions

• Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving:
  
  
• Travel to campus during the interview/selection process will be at the candidate's own expense
  
• Will be required to travel or be assigned to all MCCCD locations
  
• May require numerous evenings or weekends
  
• May require prolonged periods of viewing a computer screen
  
• May be required to lift or carry up to #25 lbs
  

How to Apply


Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.


Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at View email address on click.appcast.io


MCCCD is an Equal Opportunity Employer.


Posting Close Date


Open until filled

First Review Monday, 05/04/2026

Applications received after the review date may not be screened

EEO, Title IX, & Clery Act


Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit

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