Student Services Specialist Sr (Financial Aid)

Student Services Specialist Sr (Financial Aid)

Job ID: 322555
Location: Paradise Valley Community Coll
Full/Part Time:
Regular/Temporary: Regular

Hourly Rate


$20.61 - $26.80/per hour

Grade


111

Work Schedule


Monday - Friday, 8am - 5pm; some evenings and weekends may be required

Summer Hours: Monday - Thursday, 7am-6pm

• Note: Will be required to work in-person on campus. This is NOT a remote or virtual position.
  
  

Work Calendar


12 Months

Maricopa Summary


10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world.

We focus on people-not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits


Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program, Support Groups
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services

• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary


Paradise Valley Community College (PVCC) is seeking a Student Services Specialist, Sr. in the Financial Aid Office who performs technically demanding financial aid processing and student service duties, responds to complex problems and inquiries, assist with the administration of specific financial aid programs, coordinates financial aid projects, events/activities, and assists with student activities that help promote student enrollment, persistence, retention, and completion.


This position may have significant responsibility for coordinating one or more specific aid programs such as scholarships, Pell/Loan reconciliation, and/or Federal Work-Study. Position will assist with the consistent implementation of state and federal regulations, policies, and procedures. This role collaborates on a regular basis cross-functionally with a diverse population of administrators, faculty, staff, students, and the public to include giving presentations/trainings and assisting with outreach activities.

Essential Functions


40% Performs the more technically complex and difficult processing tasks. Reviews financial aid applications for accuracy and completeness; processes financial aid applications - including verification, determination of need, disbursement of financial aid, awarding of funds (according to established regulations), as well as editing of previous awards; monitor continued eligibility; processes various reports required to perform core job duties, reviews and make decisions on student aid appeals; reviews and make decisions on professional judgement appeals.

20% Provides specific program administration and oversight (i.e. Pell, Direct Loan, Federal Work Study, Scholarships, etc.) to include, but is not limited to awarding, marketing, cohort data tracking, and reconciliation.

10% Assist students and parents (both in person and virtually) with the financial aid process from initial application to disbursement. Counsel students, parents, college staff and community members on financial aid policies, procedures, and processes; resolving difficult inquires and/or complaints and responds to a variety of general inquiries/requests.

10% Responsible for monthly and annual reconciliation processing in the Federal Pell Grant, Federal Direct Student Loan, Federal Work-Study, and/or Scholarship aid programs.

10% Provides leadership and collaboration via committee participation; facilitate various on and off-campus events including presentations, training sessions or workshops related to the financial aid process, student enrollment, persistence, retention, and completion.

10% Assists in the annual program setup within the Student Information System (SIS), including auto packaging, repackaging, disbursement, and student communications. May perform other duties as assigned commensurate with the level of this position.

Minimum Qualifications


Associate's Degree from a regionally accredited institution and two years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.


Desired Qualifications


1. Three (3) or more years' experience working in a financial aid office with knowledge of; Title IV, campus-based aid, federal and state mandated policies, and scholarship programs.

2. Three (3) or more years' experience providing customer service to a diverse group of students and/or parents while working in a financial aid office of higher education.

3. Three (3) or more years' experience performing the more technically demanding financial aid duties (i.e., application review, verification, packaging student aid, performing manual authorization of aid, Professional Judgements, scholarship administration, reconciliation, etc.).


4. Experience using computer technology in the delivery of programs and services (i.e., PeopleSoft (SIS), Common Origination and Disbursement (COD), National Student Loan Database System (NSLDS), FAFSA Partner Portal (FPP)); Microsoft programs, (i.e., Excel, Word, PowerPoint); and Google products, (i.e. docs, sheets, drive, email, calendar, meets).

5. Experience managing student aid programs (i.e. scholarships, federal work-study, fraud, etc.); or experience managing specific cohorts of students (i.e. veterans, nursing, foster youth, first generation, etc.).


6. One year of full-time relevant MCCCD experience during the previous two years.

Special Working Conditions

• Must not be in default or overpayment of federal financial aid funds.
  
• May require possession of a valid State of Arizona Class D Driver's License or other state license; employee must meet district minimum standards regarding driving:

• Will be required to travel to all MCCCD locations.
  
  
• Travel to campus during interview/selection process will be at candidate's own expense.
  
• Work schedule typically Monday - Friday 8am to 5pm; but can vary depending on department needs.
  
  
• May be required to work some evenings and weekends.
  
• Will be required to work in-person on campus. This is NOT a remote or virtual position.
  
  
• May be required to sit for a prolonged period of time; viewing a computer monitor.
  
• Will be required to work in an area of light to heavy noise levels daily.
  
• May be required to lift or carry up to 25 lbs.
  

How to Apply


Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.


Additional materials will not be accepted after the job posting has closed.

In the cover letter, please specifically and fully address all relevant experience with respect to each of the desired qualifications.


Please ensure your materials clearly provide the following information. All experience must include the month and year. Documents with the year only will be categorized as incomplete.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Additional Requirements


Note: A second interview will be conducted in the hiring process.


Posting Close Date


Open until filled

First Review on Thursday, April 30, 2026 (Apply on or before April 29, 2026 at 11:59pm)

Applications received after the review date may not be screened

EEO, Title IX, & Clery Act


Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit

jeid-9836f7a296c16e4981a4636a7ea9611e