Parts Coordinator

Parts CoordinatorThe Parts Coordinator oversees the full lifecycle of parts ordering, receiving, and inventory management within MSP and ERP systems. This role manages the MSP service board, maintains accurate data in ERP platforms, troubleshoots inventory and database issues, and serves as a key liaison between internal teams and external vendors to ensure timely and accurate parts fulfillment for break/fix operations.Responsibilities:Coordinate activities between MSP and ERP systems to ensure accurate and timely parts processing.Manage the MSP service board (ConnectWise) to track service requests and parts-related activities.Oversee responsibilities for ordering and receiving parts within the ERP system (JDE), maintaining accurate records.Perform parts changes when vendors swap or update part numbers, ensuring systems and documentation reflect current information.Troubleshoot inventory errors and process issues, resolving discrepancies in a timely manner.Serve as the primary parts ordering contact, ensuring all parts orders are processed accurately and efficiently.Support break/fix operations by generating various reports for customers and internal stakeholders.Input data from the Break/Fix team and convert it into accurate orders within JDE and ConnectWise.Troubleshoot ERP errors, collaborating with internal team members when issues cannot be resolved independently.Research vendor inventories and pricing to identify the best options for parts procurement.Provide quotes for sales representatives and technicians based on vendor information and internal requirements.Act as a liaison between the company and part vendors, maintaining professional and effective communication.Update internal databases and software to reflect current parts, pricing, and inventory information.Generate and publish various operational and inventory reports for internal use and customer support.Troubleshoot database issues related to parts, inventory, and reporting.Coordinate effectively with remote users to support parts ordering, inventory updates, and issue resolution.Adapt to changing scenarios and customer demands, ensuring parts and inventory processes support evolving needs.Maintain a high level of organization and accuracy in all data entry and administrative support tasks.Essential Skills:Proven ability to coordinate activities between MSP and ERP systems, including ConnectWise and JDE.Experience managing service boards within MSP tools such as ConnectWise.Strong inventory management skills, including ordering, receiving, and tracking parts.Ability to troubleshoot inventory errors, ERP issues, and database problems.Customer service orientation with the ability to support internal teams and external customers.Proficiency in administrative support and accurate data entry.Research skills for reviewing vendor inventories and prices.Ability to provide accurate quotes for sales representatives and technicians.Strong liaison skills for working with part vendors and internal stakeholders.Experience updating internal databases and software with current parts and inventory information.Ability to generate, publish, and interpret various operational and inventory reports.Highly organized with strong attention to detail.Demonstrated ability to multitask and manage multiple priorities simultaneously.Effective team player who collaborates well with colleagues and remote users.Flexible communicator who can adjust style to different audiences and situations.Systemic thinker who understands how parts and inventory processes impact broader operations.Ability to adapt to changing scenarios to meet customer demands.Additional Skills & Qualifications:Proficiency with MS Office, including Outlook, Excel, and Word.High school education required.Two years of college or equivalent experience in the workplace preferred.Experience with MSP platforms such as ConnectWise is beneficial.Experience with ERP systems such as JDE is advantageous.Background in inventory management, customer service, administrative support, and data entry is valuable.Work Environment:This position is 100% onsite near the airport in Brookpark, OH. The standard work schedule is Monday through Friday from 7:30 AM to 4:00 PM. The role is office-based, working extensively with MSP and ERP systems, internal databases, and standard office software. The environment involves regular collaboration with on-site and remote team members, vendors, and internal departments, with a focus on accuracy, responsiveness, and customer-oriented service.Job Type & Location:This is a Contract to Hire position based out of Brookpark, OH.Pay and Benefits:The pay range for this position is $21.50 - $21.50/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Application Deadline:This position is anticipated to close on Oct 27, 2026.Workplace Type:This is a fully onsite position in Brookpark, OH.