Assistant Manager

Assistant Manager

Our Snooze story We are Snooze, the OG brunch leaders who have never stopped flipping the script on breakfast, powered by culinary creativity, unmatched hospitality, and a passion for our communities. Our Snoozers bring their authentic selves to work every day. This allows us to serve our Guests through genuine care and radical hospitality.

Joining Snooze means joining a team that disrupts the ordinary. Our menu is built on responsibly sourced ingredients—cage-free eggs, respect for animal welfare, and no added hormones or antibiotics—and bold ideas that energize Snoozers and Guests alike. Our impact goes beyond the plate, we've invested over $1M into local communities and created inclusive, vibrant spaces for the neighborhoods we serve. We know that, just like pancakes, our people are better with passion, purpose, and pride. Here, you'll find more than a job. You'll find a place to fuel your future, be celebrated for who you are, and help us make mornings brighter, bolder, and better for everyone. Will you join us?

This is an entry-level leadership role, perfect for someone stepping up from a Supervisor or similar leadership level role.

The Position specifics! Taking on the role of Assistant Manager isn't just about bacon and pancakes. The responsibilities of this position include:

• Becoming a Snooze expert! Be knowledgeable of our history, vendors, products, and locations. Being comfortable sharing our story with Guests is a must!
• Completely understand all Snooze policies, procedures, standards, specifications, guidelines and expectations.
• Ensure that all Guests feel welcome and are given responsive, friendly, courteous and exceptional service.
• Maintain expert knowledge of Snooze's recipes and Food & Beverage Doctrine to ensure consistent preparation and presentation across all shifts.
• Continuously monitor food and beverage quality throughout each shift, ensuring every item meets Snooze's standards for taste, presentation, and temperature.
• Execute daily systems and checklists put in place to ensure safety, sanitation, and recipe adherence.
• Oversee and manage one or more areas of responsibility, which may include ordering, scheduling, inventory control, or hiring, ensuring smooth and efficient operations.
• Maintain comprehensive understanding of the Point of Sale system and how to administer discounts and comps.
• Control cash and receipts by adhering to cash handling and reconciliation procedures in accordance with Snooze policies.
• Resolve escalated Guest concerns quickly, kindly, and professionally.
• Update hourly Snoozers with necessary information about the shift and Snooze initiatives through written and verbal communication.
• Manage the flow of service during shifts, ensuring an exceptional Snooze experience for both Guests and Snoozers while keeping operational goals and objectives top of mind.
• Monitor and evaluate Snoozer performance and lead in-the-moment coaching conversations as it relates to the Guest experience and food quality.
• Open and close the restaurant in accordance to set procedures and guidelines.
• Conduct, monitor, and schedule hourly Snoozer training and support development of cross-training.
• Verify that all equipment is kept clean and in excellent working condition through personal inspection and regular preventative maintenance.
• Operate with a high level of integrity and leadership presence delivering on the Snooze Leadership Principles.
• Support execution of local marketing initiatives, Snooze Catering, and after-hours events on and offsite
• Assist in leading successful shifts with a primary focus on either Front of House or Heart of House operations, while maintaining flexibility to support all areas of the restaurant to ensure smooth service and team collaboration.
• Being a role model, facilitator, and able Snoozer in nearly all Snooze hourly positions.
• Assist management team in conducting annual Snoozer Check-Ins
• Help to create a fun, safe and rewarding work environment for all Snoozers.
• Ensure compliance with health, safety, labor, and food handling regulations
• Other tasks, duties, and responsibilities as assigned to meet Snooze's business and operational needs.

Is this role the right fit for you? Assistant Managers at Snooze…

• Must be 21 years of age and authorized to work in the United States
• Have knowledge of food, beverage, and service, generally involving 2+ years of restaurant-related experience in an hourly or managerial position.
• Possesses excellent basic math skills and can operate a Point of Sale system and conduct basic cash management.
• Are leaders amongst their team and have experience in elevated roles as either a Supervisor or Manager
• Have confidence in either FOH or HOH and are ready to enhance their skillsets in both
• Thrive in fast-paced, people-focused environments
• Take ownership of your shifts and empower your team to do the same
• Bring a growth mindset and are eager to take the next step in your leadership journey
• Are natural communicators and enjoy coaching others
• Obtain food safety certifications or willing to become certified
• Must be able to communicate and understand the predominant language(s) of the restaurant's trade area.
• Are able to work in a standing position for long periods of time (up to 10 hours) and be able to reach, bend, stoop and frequently lift a maximum of 50 pounds.
• Must have the stamina to work 45 to 55 hours per week.

Compensation Details:Full Salary Range: $60,500 - $70,500Hiring Range: $ 60,500 - $65,600New Snoozers typically start within the hiring range, with movement through the full salary band based on demonstrated mastery of core competencies, expanded skillset, and sustained performance over time. This allows us to create meaningful opportunity for growth. Snooze is an Equal Opportunity Employer