Customer Account Manager

Job Description

Job Description

Who we are

Circle, Inc. is a manufacturer of custom converted paperboard products located in Burlington, WI. For nearly 50 years we've proudly been hearing our customers needs and delivering on their expectations. As a growth-oriented, family owned business, Circle, Inc. continuously strives to improve and build relationships with not only our customers, but our employee's as well. We place a strong emphasis on enjoying who you work for, and our culture helps to shape that!

Position Summary

Circle Incorporated is seeking a motivated, customer-focused Account Manager to maintain and grow relationships with existing customers. This position is responsible for customer satisfaction, account retention, identifying new sales opportunities, and driving profitable growth.

The ideal candidate is a strong communicator, relationship builder, and proactive problem-solver who enjoys working directly with customers. Candidate must be willing to travel to build and grow relationships.

Key Responsibilities Roles and responsibilities of this position include but are not limited to:

• Manage and grow an assigned portfolio of customer accounts.
• Build strong, long-term relationships with customers and key decision makers.
• Identify opportunities to expand sales through new products, applications, and services.
• Serve as the primary contact for customer needs, projects, and concerns.
• Coordinate with internal teams to ensure customer satisfaction.
• Monitor account performance
• Develop account growth plans and maintain an active sales pipeline.
• Maintain accurate customer records and sales activities in the CRM system.
• Participate in customer visits, trade shows, and industry events as needed.

Qualifications

• Ability to be legally employed in the United States, a minimum of 21 years of age, and have a reliable means of transportation.
• 3+ years of account management, sales, business development, or customer-facing experience preferred.
• Experience in manufacturing, packaging, industrial products, or B2B sales preferred.
• Strong communication, negotiation, and relationship-building skills.
• Excellent organization, follow-through, and problem-solving abilities.
• Ability to manage multiple accounts and priorities.
• Proficiency in Microsoft Office and CRM systems.

What We're Looking For

A driven, accountable professional who takes ownership of customer relationships, recognizes opportunities for growth, and delivers exceptional service.

Our Goal: Retain, strengthen, and grow customer relationships while delivering profitable sales growth and an outstanding customer experience.

Company Benefits Circle, Inc. offers employees the following benefits:

• Health, Dental, Vision, Disability and Life Insurance*
• 401(k) plan with company match*
• Paid Time Off (PTO)*
• $1,000 hiring bonus paid after six months of continuous employment
• Referral bonus
• Incentive and Bonus Plans

*All insurance offerings, the 401(k) plan, and PTO have an eligibility date of approximately two months from date of hire (actual effective date determined based upon date of hire)

Please don't hesitate to reach out if you have interest and would like more details on how Circle, Inc. can be the landing spot for your career!

Circle, Inc. is a manufacturer of custom converted paperboard products located in Burlington, WI. For nearly 50 years we've proudly been hearing our customers needs and delivering on their expectations. As a growth-oriented, family owned business, Circle, Inc. continuously strives to improve and build relationships with not only our customers, but our employee's as well.

Company Description

Circle, Inc. is a manufacturer of custom converted paperboard products located in Burlington, WI. For nearly 50 years we've proudly been hearing our customers needs and delivering on their expectations. As a growth-oriented, family owned business, Circle, Inc. continuously strives to improve and build relationships with not only our customers, but our employee's as well.