Growth Manager

Job description:

Quintessa Marketing is seeking a Growth Manager to serve as a trusted advisor to a portfolio of law firm clients. This role is responsible for protecting and growing existing client revenue through strategic relationship management, performance analysis, retention initiatives, and expansion opportunities.

The Growth Manager acts as the CEO of their assigned book of business, owning client retention, revenue growth, client satisfaction, and long-term partnership success. This individual must be highly consultative, data-driven, proactive, and capable of building executive-level relationships with law firm owners and decision-makers.

This is not a customer service position. This is a revenue-generating role responsible for managing and growing multimillion-dollar client portfolios.

Core Responsibilities

Client Relationship Management

• Serve as the primary strategic contact for assigned law firm clients.
• Build trusted relationships with managing partners, firm owners, and executive stakeholders.
• Conduct recurring business reviews and strategic planning sessions.
• Lead client communications regarding performance, growth opportunities, and business objectives.
• Maintain consistent communication cadence across all assigned accounts.

Revenue Growth & Expansion

• Identify opportunities for budget increases and fund additions.
• Recommend new market and state expansions.
• Develop account growth strategies for each assigned client.
• Present data-driven recommendations that support increased investment.
• Drive expansion revenue through consultative selling and strategic planning.

Client Retention

• Monitor account health and proactively identify potential churn risks.
• Develop and execute retention plans for at-risk accounts.
• Partner with internal departments to resolve client concerns quickly and effectively.
• Maintain strong client satisfaction and long-term partnerships.

Strategic Account Management

• Review account performance and identify trends.
• Interpret reporting and performance data to provide actionable recommendations.
• Facilitate monthly and quarterly business reviews.
• Create and maintain 90-day growth plans for assigned clients.
• Forecast account growth opportunities and potential risks.

Internal Collaboration

• Partner with Client Operations, Audit, Legal, Marketing, and Data Analytics teams.
• Advocate for client needs while balancing company objectives.
• Coordinate internal resources to support client success.
• Ensure client commitments and deliverables are executed effectively.

Key Performance Indicators

Growth Managers will be measured on:

Revenue Retention

• Gross Revenue Retention
• Net Revenue Retention

Revenue Growth

• Expansion Revenue
• Fund Adds Closed
• Budget Increases Secured
• New Market Expansions

Client Health

• Client Retention Percentage
• Client Satisfaction Scores
• Reduction of At-Risk Accounts

Operational Excellence

• Business Reviews Completed
• CRM Documentation Compliance
• Client Communication Standards

Required Qualifications

• 5+ years of Account Management, Client Success, Business Development, Sales, or Relationship Management experience.
• Experience managing executive-level client relationships.
• Proven ability to grow and retain client accounts.
• Strong analytical and business acumen.
• Exceptional communication and presentation skills.
• Ability to influence decision-makers and navigate complex client conversations.
• Experience managing multiple high-value accounts simultaneously.
• Strong organizational and time management skills.

Preferred Qualifications

• Experience working with law firms, legal services, lead generation, marketing services, or professional services organizations.
• Experience managing recurring revenue accounts.
• Experience conducting executive business reviews and strategic planning sessions.
• CRM experience.
• Data-driven decision-making experience.

Ideal Candidate Profile

The ideal Growth Manager is:

• Relationship-driven
• Highly accountable
• Commercially minded
• Competitive
• Strategic
• Consultative
• Organized
• Results-oriented
• Comfortable with difficult conversations
• Passionate about helping clients grow

Compensation

Base Salary: $90,000 - $110,000

Performance Bonus: Quarterly performance-based incentives tied to:

• Client retention
• Expansion revenue
• Net revenue retention
• Strategic growth objectives

Target Earnings: $130,000 - $180,000+

Company Description

Quintessa Marketing is a high-performance, non-branded marketing and intake company that supports law firms across the country. We help source, screen, and retain personal injury leads by connecting potential clients with law firms positioned to represent their claims. Quintessa Marketing is scaling fast, and we're looking for people who know how to create growth, not wait for it. Since 2016, we've delivered over 100,000 motor vehicle retainers and have doubled in size year over year. We're building toward a billion-dollar future with a team that values performance, ownership, and impact. We also believe success should give back - 50% of our profits go to charities, schools, and nonprofits.

Equal Opportunity Employer

We are an Equal Opportunity Employer and are committed to fostering a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, disability, veteran status, or any other protected status under applicable federal, state, or local laws.

Work Authorization

Applicants must be authorized to work in the United States on a full-time basis. Sponsorship is not available at this time.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• What is your desired salary?

Education:

• High school or equivalent (Preferred)

Experience:

• Account Management/Sales: 5 years (Preferred)

Work Location: In person