Receptionist

Receptionist

The Receptionist will operate the telephone system to answer incoming calls and direct callers to appropriate personnel in a manner that exceeds the callers' expectations while always presenting a cheerful and pleasant attitude. The incumbent will also assist with other office duties as needed.

Job Duties and Responsibilities

• Assist clients in finding their way around the facility.
• Answer, forward, and screen phone calls in a friendly and professional manner.
• Prepare meetings and training rooms.
• Sort and distribute mail.
• Convert XCAL products and services questions into appointments.
• Explain all XCAL products, services, and treatments to guests and assists them with determining their individual needs.
• Schedule appointments and suggest upgrades or add-ons to products and services.
• Complete outgoing confirmation calls and member outreach calls to schedule appointments.
• Assist with a variety of administrative tasks including copying, faxing, and taking notes.
• Uses all required safety devices to comply with company safety rules.
• Provide excellent customer service.

Education, Experience, and Licensing Requirements

• High School Diploma or GED
• Prior experience as a receptionist or in a related field
• Consistent, professional dress, and manner
• Excellent written and verbal communication skills
• Competency in Microsoft applications including Word, Excel, and Outlook
• Good time management skills
• Experience with administrative and clerical procedures
• Able to contribute positively as part of a team and help out with various tasks as required
• Basic PC knowledge
• Good math skills
• Strong communication and time management skills
• Excellent Customer Service