Product Support Analyst

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Product Support Analyst in United States.

This role is an excellent opportunity for a detail-oriented and analytical professional passionate about technology, financial systems, and operational problem-solving. You will play a critical role in maintaining the reliability and usability of complex investment reporting platforms by investigating issues, supporting operational teams, and collaborating closely with product and engineering stakeholders. Working in a fast-paced and highly collaborative environment, you'll help improve system performance, streamline workflows, and contribute to product enhancements that support a growing global client base. The position combines technical troubleshooting, data analysis, and cross-functional communication, making it ideal for someone who enjoys solving complex challenges while driving operational excellence. You'll gain exposure to cutting-edge financial technology solutions and work alongside teams focused on innovation, continuous improvement, and customer success. This opportunity offers strong career development potential within a modern and flexible work environment.

Accountabilities:

• Triage, prioritize, and manage incoming product support requests, operational issues, and bug reports across internal systems and workflows.
• Investigate root causes of system issues and collaborate with engineering teams to coordinate resolutions and validate fixes.
• Support operational teams by serving as a subject matter expert for system functionality, workflows, and reporting processes.
• Perform administrative tasks, bulk data updates, and troubleshooting activities using internal tools and database queries.
• Write and execute SQL queries to support issue investigation, data validation, operational reporting, and system analysis.
• Partner with product owners, developers, and stakeholders to communicate technical issues, clarify requirements, and contribute to product improvements.
• Monitor recurring support trends and identify opportunities to enhance product stability, operational efficiency, and user experience.
• Assist with testing activities related to software releases, bug fixes, and product enhancements.
• Maintain accurate documentation and provide timely communication regarding issue status, resolutions, and ongoing support activities.

Requirements:

• Bachelor's or Master's degree in finance, accounting, economics, data analytics, data science, or a related field.
• Minimum 4 years of relevant experience in product support, financial systems, operations, investment reporting, or a related environment.
• Advanced Excel skills, including experience with functions such as VLOOKUP, SUMIF, Pivot Tables, and data analysis techniques.
• Strong analytical and troubleshooting abilities with exceptional attention to detail.
• Experience or familiarity with statutory accounting, regulatory reporting, and financial or investment accounting concepts is highly preferred.
• Knowledge of fixed income investments, securities, financial markets, or regulatory guidance such as STAT and NAIC standards is considered an advantage.
• SQL query writing and database analysis skills are preferred.
• Excellent written and verbal communication skills with the ability to collaborate across technical and non-technical teams.
• Strong organizational, documentation, and time management skills in fast-paced environments.
• Self-motivated problem solver capable of managing competing priorities and adapting quickly to new technologies and systems.

Benefits:

• Competitive compensation and comprehensive benefits package.
• Medical, dental, vision, and life insurance coverage.
• 401(k) retirement plan with company matching contributions.
• Flexible and business-casual work environment.
• Hybrid flexibility including work-from-home Fridays.
• Opportunity to work remotely from anywhere for up to three weeks annually.
• Generous paid time off and volunteer time off programs.
• Maternity and paternity leave benefits.
• Access to innovative investment technology platforms and industry expertise.
• Collaborative team culture focused on ownership, innovation, and professional growth.
• Defined and flexible career development pathways.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?


Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.