Mercer Wise 401(k) Operations Analyst

Company Mercer Position Overview We are seeking a talented individual to join our Mercer Wise team at Mercer. This role will be based in Boston, or wherever a Mercer office is located in the U.S. This is a hybrid role that has a requirement of working at least three days a week in the office. The team is comprised of operations, implementation and compliance personnel, where Mercer is the fully delegated fiduciary for clients’ corporate 401(k) plans. The team ranges in tenure on the team of 3-8 years and industry experience of 5-25 years. You will report to the Director of Operations & Implementation and be responsible for day-to-day contact with clients in your select book of business. Responsibilities Manage daily client inquiries including ensuring payrolls are processed and funded timely Provide operational support and efficiencies to client implementations and client service as needed, including adhering to procedures Review opportunities to improve and make more efficient procedures as possible Research and resolve inquiries and issues within the designated Mercer standards Assist clients reviewing communications and legal notices Work with the clients in the administration of the plans annual testing and reporting, including the form 5500 Use MS Office products on a regular basis, including Excel, Word and Power Point Qualifications A minimum of two years of experience in 401(k) administration and a bachelor’s degree in business, accounting or finance OR A minimum of five years of experience in 401(k) administration in operations or call center Good communication skills Proficiency in Microsoft Office, especially Microsoft Excel What Makes You Stand Out? Previous experience with 401(k) record keeping of at least five years Familiarity with Defined Contribution Plans, including annual testing and reporting Strong organizational skills, clear and effective communication, both written and oral; ability to multi-task QKA Designation Benefits & Compensation Competitive base salary range $54,000 to $108,000, adjusted based on experience and other factors Performance-based incentives may be available Health and welfare benefits, tuition assistance, 401K savings and other retirement programs, employee assistance programs Work Environment This is a hybrid role requiring at least three days a week in the office. Marsh is committed to a flexible work environment with a focus on collaboration and professional development. All colleagues are expected to be in their local office or working onsite with clients at least three days per week. Equal Opportunity & Inclusive Culture Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status and any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting View email address on click.appcast.io. #J-18808-Ljbffr Marsh McLennan