Community Manager

Job Description

Job Description

Position & Responsibilities

The Community Manager is the face of the property, the leader of the team, and the on-site representative of The Dinerstein Companies. This individual is responsible for both the successful performance of the property and the success of the on-site management and maintenance team.

• Recruit, mentor, and coach team members to ensure policies and procedures are performed as defined.
• Develop team by ensuring they have the appropriate training and resources needed to excel.
• Address and resolve customer service concerns in a timely and professional manner.
• Promote a positive work environment that encourages collaboration and teamwork. 
• Ensure that daily tasks and follow-ups are completed and documented.
• Maintain a high energy and professional demeanor.

In collaboration with the Portfolio Director, corporate support teams, and on-site team members, the Community Manager is responsible for ensuring the continued financial performance of the property.

• Manage on-site revenue and expenses to plan and provide explanations for monthly financial variances.
• Maximize income opportunities through strategic pricing and ancillary opportunities.
• Identify opportunities for cost savings and improved efficiencies in operational expenses.
• Proactively implements solutions when occupancy falls below budgeted levels.

The Community Manager is ultimately responsible for the state of the property’s administrative processes, physical upkeep, and resident satisfaction. As the leader of the on-site management and maintenance team, the Community Manager should be knowledgeable about all facets of the property’s operations and maintenance.

• Ensure digital and physical lease files are accurate, complete, and organized.
• Accurately account for all daily, weekly, and monthly reporting,
• Maintain property appearance and identify opportunities to implement preventative maintenance procedures.
• Conduct regular community inspections and tours along with the maintenance staff.
• Support maintenance operations by insuring timely and efficient repairs and an organized make-ready process.

Characteristics and Qualifications

We are an experience company. Not a management company.

We wake up each day with a renewed mission towards genuine hospitality and authentic care. We seek to build and encourage relationships that create lasting memories. People will know why we love our work by the way they feel after each encounter with our team and our communities. The extra degree of customer service makes all the difference. TDC looks for dynamic individuals who are eager to be the face of our company, brand, and property in the markets that we serve. Team members should embody the Core Values of The Dinerstein Companies: 

Future TDC team members should have the following qualifications:

• Bachelor’s degree with 3-5 years of relevant experience
• Experience being part of a team and successfully meeting goals
• Record of success in property operations and leasing
• Willingness to work the hours needed to meet stated goals, including some nights and weekends
• Proficient in Microsoft Office applications and openness to learning new efficiency tools

Join The Dinerstein Companies!

The Dinerstein Companies (TDC) has been building and managing the nation’s finest apartment communities for over sixty years with a focus on quality, integrity, and sustainability. As one of the nation’s largest developers of multi-family and student housing, TDC has completed over fifty-two thousand apartments units in twenty-six states. The company is also one of the leading “green” developers in the country with a total of $1.3 Billion in LEED product completed or currently under construction. Whether it’s luxury mid-rise, high-rise conventional, or the most innovative off-campus student housing, TDC has the experience, expertise and reputation for developing the best properties possible.

TDC has directed the leasing and management at more than 46 locations in 28 states, with most student locations adjacent to the nation’s largest public universities. Since 1997, TDC has been among the largest managers of new student lease-ups in the country and is recognized as a premier student housing manager and pioneer. Our sophisticated midrise properties are primarily urban developments built in the best markets ideal for convenience, walkability, transportation, and retail. The Management Team is involved throughout the entire process of pre-construction and development to ensure we build with our customers’ needs in mind.

Our Mission Statement:

To do right— by our residents, our employees, and our partners.

To improve the areas in which we work.

To develop sustainable communities that endure.