Quality Manager

About the Role The Quality Manager is accountable for those activities which have a bearing on product integrity and reliability through specific policies and procedures consistent with the overall objective of delivering products of the highest possible quality. Responsibilities Reports on the performance of the Quality System to management for review and as a basis for improvement of the Quality System Interacts with supply base ensuring the quality of product and service meets or exceeds the requirements of Wabash Develops, directs, and supports the Quality Department associates including weld technicians Assists in the development of the Production Teams Participates in the development of work instructions Maintains customer contact Develops and maintains an internal auditing system Participates in the Customer Quality Systems Audits and the development of corrective action plans for deficient areas Investigates and reports on all customer complaints and concerns Tracks plant quality and warranty metrics and reports to plant management on a regular basis Manages and maintains quality databases and systems Defines and executes long-term quality system strategy Detailed warranty engagement including customer interaction & action plans to improve performance Drives continuous improvement within operations through real time process control and lean manufacturing techniques Provides vision and leads efforts on data collection to ensure shop floor process effectiveness Influences design to drive process capability Other duties as assigned Qualifications Bachelor's degree in engineering, manufacturing, or related field. Knowledge of production processes, quality control concepts, lean manufacturing and other techniques for maximizing the effective manufacture of goods Knowledge of business and management principles involved in strategic planning, allocation of resources and coordination of personnel Knowledge/understanding GMAW production welding process and methods Keeps up to date on professional/technical developments Develops an appropriate depth of expertise in technical areas Creates an environment where no one tolerates complacency Eliminates roadblocks, barriers, and inefficiencies Uses metrics and performance measures to track progress Redesigns systems and processes to increase effectiveness Quickly embraces new technology to increase capabilities Drives rigorous internal and external benchmarking of performance Communicates high performance standards 5 to 10 years related manufacturing experience -- automotive, heavy equipment, OEM manufacturers 5 years management or supervisory experience Management of ISO 9001:2008 CQE, CQM certification desired CWI certification desired Meets commitments to internal and external customers Continually searches for ways to improve customer service Seeks and uses feedback from customers Focuses the organization on efforts that add significant value to customers Consistently drives for increased responsiveness to meeting and anticipating customer needs Delivers on commitments Shows consistency between words and actions Makes sound decisions in a timely manner and despite ambiguity Makes tough, unpopular decisions when necessary Considers the perspectives of others when making decisions Treats people fairly and with respect Values differences in experience and perspective in the organization\'s talent base Conveys trust in people\'s competence to do their jobs Fosters an environment with high morale in which individuals and teams are accountable for their own success Is a credible technical leader Supports the development of technical excellence in others Is willing to try novel approaches to solve technical problems Leadership Attributes Embrace Diversity and Inclusion -- Solicit and respect the input of others, celebrate differences, and strive for transparency and inclusiveness Seek to Listen -- Actively listen to reach the best solution and make the strongest decisions Always Learn -- Strive to improve; do not quit or settle for the status quo Be Authentic -- Demonstrate honesty, incredible energy, and grit in everything you do Win Together -- Collaborate, seek alignment, and excel at cross-group communication to success as one team and One Wabash Join us in turning ideas into world-changing realities. Curate and build your high-impact professional career at Wabash! Affirmative Action/EEO Statement: Wabash is committed to providing equal employment opportunity for its associates and applicants without regard to race, color, religion, sex, age, national origin, veteran status, disability, or other protected class or activity under federal, state, or local law. All employment decisions must be based on neutral, legitimate criteria. All employment policies and rules shall be applied equally to similarly situated associates. #J-18808-Ljbffr Wabash