Client Administrator

Job Description

Job Description

At HB NEXT, we believe great service starts with great people. We foster a collaborative, growth-focused environment where team members are supported, coached, and encouraged to take ownership of their work. Entry-level roles are designed as career launchpads, with structured training, real responsibility, and clear paths for advancement. We value accountability, teamwork, and people who are eager to learn and grow with the company.

The Client Administrator position is an entry-level role that supports the CPP Client Partner & Safety teams by performing a variety of administrative tasks. This role is essential for the continued growth and support of our clients and serves as the foundation for advancement within the Client Services department.

Client Administrators participate in a structured 60-day training and development program designed to build a strong understanding of HB NEXT’s service offerings, proprietary systems, and client support processes. Upon successful completion of the program, the Client Administrator will transition into a Client Support / Client Partner role with increased responsibility for client communication and account ownership.

This role is often the first point of contact for client requests , making professionalism, responsiveness, and attention to detail essential.

Daily tasks include, but are not limited to:

• Facilitating client requests
• Client communication through proactive outbound calls
• Minor software support
• Submitting software support tickets on behalf of the client
• Coordinating Safety Manual Reviews
• Scheduling Meetings and/or putting together service schedules
• Other tasks may be assigned at the discretion of the Account Manager

Advancement to Client Support/ Client Partner

Upon successful completion of the 60-day training program, the employee will transition into the Client Support/ Client Partner role, which includes:

• Direct client communication and relationship management, servicing clients in-person
• Ownership of assigned client accounts, including delivering trends and data during client meetings
• Coordination of service deliverables and reporting
• Problem resolution and proactive client support
• Collaboration with internal departments to ensure client satisfaction

What you Bring:

• Strong ability to prioritize and manage multiple tasks
• Professional written and verbal communication skills
• A coachable mindset with a desire to learn and grow
• Problem-solving and project management capabilities
• Presentation and client-facing skills
• Ability to build and maintain strong working relationships
• Ability to work independently and collaboratively in a team environment
• Proficiency in Microsoft Excel, Word, and Outlook

Benefits:

• Health Insurance | Dental and Vision
• 401k with Company Match
• Quarterly Bonus Program
• Paid Time Off and Volunteer Time Off