Operations Consultant

Job Title: Operations Processing Associate (Operations Consultant)Job Description

The Operations Processing Associate plays a key role in supporting new business cases by making outbound calls to external transfer companies to obtain the status of funds. This position requires accurate documentation, clear and professional communication, and the ability to work independently while consistently meeting daily productivity and quality expectations. The role involves navigating multiple systems, following established procedures, and contributing to process improvement within a fast-paced operations environment.

Responsibilities

• Make outbound status calls to carriers and transfer companies to obtain updates on the status of funds for new business cases.

• Clearly communicate next steps and required actions to external transfer companies during status calls.

• Document call outcomes accurately, thoroughly, and efficiently in the required documentation systems.

• Navigate multiple systems and tools to research, review, and update case information while following established procedures and job aids.

• Review documentation and follow up on outstanding information, requesting missing items as needed to move cases forward.

• Conduct documentation research to ensure information is complete, accurate, and aligned with internal standards.

• Proactively communicate issues, trends, and potential process improvement opportunities to management and appropriate stakeholders.

• Participate actively in team problem-solving discussions and process improvement initiatives.

• Engage in cross-training activities to support broader team coverage and operational flexibility.

• Adapt to workflow changes, shifting priorities, and evolving procedures while maintaining steady productivity.

• Manage time effectively to meet daily metrics and quality expectations in a fast-paced environment.

Essential Skills

• High school diploma or equivalent.

• Prior work experience in an operations, processing, or similar role preferred.

• Experience with processing activities, including handling and tracking cases or transactions.

• Strong attention to detail with the ability to accurately review and document information.

• Ability to work independently, stay focused, and meet daily productivity and quality metrics.

• Comfort and proficiency working across multiple systems and documentation platforms.

• Experience with document review and documentation research.

• Ability to follow established procedures and use job aids effectively.

• Strong verbal communication skills for making outbound calls and clearly conveying next steps.

• Ability to operate effectively in a fast-paced environment.

Additional Skills & Qualifications

• Experience with process improvement activities or contributing ideas to enhance workflows.

• Familiarity with documentation systems and tools used to record call outcomes and case status.

• Background in insurance operations or agency services is beneficial.

• Strong organizational skills and the ability to manage multiple tasks simultaneously.

• Collaborative mindset with willingness to participate in team-based problem-solving and cross-training.

Work Environment

This role is 100% onsite and requires reporting to the office located at 7700 Mills Civic Parkway in West Des Moines. The position operates within the Agency Services Division in an insurance operations environment, supporting new business and transfer-related activities. The work is performed in a fast-paced, metrics-driven setting where productivity and quality are closely monitored. The schedule is flexible and based on business needs, with work ranging from approximately 1 to 5 hours per week. The team environment emphasizes collaboration, process improvement, and cross-training to support operational efficiency. Standard office technologies, multiple internal systems, and documentation tools are used daily to complete processing, research, and documentation tasks.

Job Type & Location

This is a Contract to Hire position based out of West Des Moines, IA.

Pay and Benefits

The pay range for this position is $19.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in West Des Moines,IA.

Application Deadline

This position is anticipated to close on Sep 12, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io (%View email address on click.appcast.io) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.