Automotive Service Advisor - Ford

Job Description

Job Description

Are you looking to join a trusted brand that offers growth and stability? Vista Ford Toyota is hiring an experienced, customer-focused Service Advisor to join our growing team! Competitive Pay and Opportunity to earn $80,000 - $120,000 annually!

What We Offer:

• A career path that provides education and financial growth
• Paid time off that accrues from day one of employment
• An extensive benefits package including medical, dental, vision, life, and disability insurance, and more
• 401(K) with employer contribution
• Fitness and Wellness reimbursement up to $75.00 per month
• Tuition Reimbursement toward Automotive-related Education
• Employee discounts

Position Overview:

A Service Advisor initiates automotive services and repairs by communicating with customers to determine the requested maintenance. They verify warranty and service contract coverage; identify and inform customers of any additional vehicle maintenance or repair opportunities deemed valuable for maintaining vehicle safety and performance; develop estimates and secure commitments to perform the work; write repair orders and maintain customer rapport and records. The Service Advisor is a great opportunity to experience the day-to-day operations of the service department. Whether answering phone calls and emails or assisting service customers face-to-face, you'll be responsible for ensuring every customer has a positive, lasting experience.

Who You Are:

• You are Ford-certified and have knowledge of the manufacturer's warranty and claims process. Preferred, not required
• You have exceptional communication, organization, and follow-up skills that result in an outstanding customer experience
• You have the proven ability to set and achieve targeted goals
• You thrive on educating customers on proper care for their vehicles
• You are driven to be the best at what you do
• Meeting or exceeding productivity and service standards is a priority
• When under pressure, you maintain a positive attitude with customers, peers, and management
• You have 2+ years of service experience in an automotive dealership

Essential Functions:

• Greet each customer promptly a courteously, and let customers waiting in line know they will be served soon.
• Communicate with service customers to determine the nature of the mechanical problems
• Secure agreement from customers before repairs; cover cost estimate; and approximate time when the vehicle's work will be completed
• Obtain customer and vehicle data
• Schedule appointments using dealership-approved forms
• Advise customers on the care of their cars and the value of maintaining their vehicles by the manufacturer's specifications, using maintenance menus
• Communicate the need for additional work when needed; explain the details to the customer, including the extra cost and time consideration, and document properly on the repair order
• Follow up on the progress of each repair order during the day, and contact customers by telephone regarding changes in the estimate or time promised
• Handle telephone inquiries regarding work in process and appointments, and return phone messages promptly
• Interpret warranty information and policies for customers
• Advise customers of parts ordered and make an appointment to have them installed before the customer leaves
• Assist the service manager as necessary
• Adheres to all company policies, procedures, and safety standards

Requirements:

• Must be at least 18 years of age
• Prior experience in the automotive industry (2+ years of dealership experience)
• Must possess a valid driver's license and a favorable motor vehicle record
• Able to pass a pre-employment background check and drug screen for illegal substances
• Authorized to work in the United States

Who We Are:

Vista Ford Toyota, a Summit Automotive company, is built upon a different way of thinking. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are a team of highly energized, engaged, and diverse people bound together by our core beliefs and values. Together we are dedicated to Humility, Integrity, and Passion , fostering professional growth and processes that deliver extraordinary customer and associate satisfaction. Our brand is about the Power of Yes – empowering our associates to provide our customers with a safe, positive, stress-free experience, whether in sales, parts, or service. We want to be known for creating a customer and associate experience that is tailored to individual and diverse needs.

Summit Automotive Partners is a privately held automotive management group headquartered in Centennial, Colorado, with over 11 automotive dealerships throughout Colorado, New England, and Wyoming.

750 E CO-92 • Delta, CO 81416