Field Service Engineer

A Day in the LifeThe Neuromodulation and Pelvic Health Clinical Research organization partners with physicians, research sites, and cross-functional teams to advance evidence generation and support the safe and effective use of investigational and commercial therapies. This team provides field-based clinical and technical expertise throughout the clinical study lifecycle, helping sites execute study protocols, optimize device utilization, support patient management, and deliver high-quality study outcomes. This is a remote U.S.-based role requiring residence within the assigned region. The position supports clinical research activities across multiple study sites and healthcare settings through a combination of in-person and virtual engagement. Travel is expected approximately 70% to 75% of the time, including air and ground travel, with occasional work across multiple U.S. time zones.This field-based clinical research support role serves as a key technical and clinical resource for investigational and commercial Neuromodulation and Pelvic Health therapies. The position works directly with physicians, investigators, research coordinators, patients, and internal partners to support clinical study execution, device-related procedures, programming activities, protocol adherence, patient follow-up, and technical issue resolution. The role also contributes field insights that help improve study design, training strategies, patient experience, and future product development activities.Primary ResponsibilitiesProvide field-based technical, procedural, and clinical support for Neuromodulation and Pelvic Health clinical studies, including implant procedures, device programming, follow-up visits, troubleshooting, and study-related patient support.Partner with physicians, investigators, research coordinators, and site personnel to support protocol compliance, enrollment activities, patient follow-up, and high-quality data collection throughout the study lifecycle.Serve as a technical resource across Clinical Research, Engineering, Research and Technology, Medical Affairs, and field teams to support effective clinical study execution.Support study planning, activation, and site initiation activities, including review of clinical investigational plans, workflows, training materials, technical documentation, and site support strategies.Deliver education and training to physicians, research staff, internal teams, and field personnel on device functionality, therapy delivery, programming, procedural workflows, and study-specific requirements.Document field observations, technical issues, study execution challenges, and customer feedback; communicate trends and recommendations to appropriate stakeholders.Collaborate with cross-functional partners to identify study risks, remove execution barriers, and improve operational effectiveness across clinical research programs.Mentor and provide technical guidance to clinical and field-based colleagues by sharing best practices, workflow knowledge, and study support expertise.Required QualificationsHigh School Diploma or GED and 10+ years; OR Associate Degree and 8+ years; OR Bachelor's Degree and 6+ years of clinical, technical, field service, medical device, healthcare, procedural support, or related experience.Experience supporting device-based clinical, technical, procedural, or customer-facing activities, including physician education, device programming, troubleshooting, procedural support, or patient support.Ability to work effectively in clinical environments while supporting multiple stakeholders and study priorities.Ability to travel approximately 70% to 75% of the time, including overnight travel by air and automobile, to support clinical research sites and business needs across the United States.Preferred QualificationsExperience supporting clinical research studies, investigational device studies, feasibility studies, pivotal trials, or post-market clinical programs.Experience with Neuromodulation and/or Pelvic Health therapies, including Deep Brain Stimulation, Spinal Cord Stimulation, Targeted Drug Delivery, Sacral Neuromodulation, Tibial Neuromodulation, or related therapy areas.Experience providing procedural, operating room, interventional, or implant support, including device programming, follow-up care, and physician workflow support.Knowledge of Good Clinical Practice, clinical trial conduct, protocol compliance, study documentation requirements, data quality standards, and regulated medical device environments.Experience training, mentoring, coaching, or providing technical leadership to clinical, technical, or field-based professionals.For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.Physical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.U.S. Work Authorization & SponsorshipAt Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.Recruitment Fraud AlertWe are aware of phishing scams targeting job seekers. Please keep the following in mind:Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at View email address on click.appcast.io & CompensationMedtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.Salary ranges for U.S (excl. PR) locations (USD):$100,800.00 - $151,200.00The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.Further details are available at the link below:Medtronic benefits and compensation plansIt is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.If you are applying to