Loan Servicing Account Manager
$70k - $85kCypress HCM
Loan Servicing Specialist Location
- Hybrid – Indianapolis, IN
- Performs financial analysis as well as compliance, performance, and cash flow assessments for assigned Lines of Business.
- Provide analysis results and Month End reporting package to Management.
- Ability to independently monitor and service multiple loans at a time with little supervision.
- Review UCC filings for UCC perfection to ensure collateral is protected.
- Perform Pre-Close introduction calls before loan funding explaining post-close requirements and Servicing’s role throughout the life of the loan.
- Work and communicate directly with borrowers to monitor and manage their loan portfolio on an ongoing basis. This includes analyzing financial statements, review of collateral tracking performance, validating additional collateral support, and answering any questions borrowers may have.
- Understand, analyze, and be able to verbally communicate regarding loan collateral and related contracts, including loan documents, commission statements ro any other tracking reports required for all assigned products.
- Work and communicate directly with Management and Underwriting Team on covenant requirements. Must be able to review and understand prior to sending to Underwriting.
- Ensure all cash collateral accounts are sufficiently funded and reconciled daily, including daily monitoring and updating of Servicing Logs.
- Communicate with customers to understand if cash is missing and work with the customer to bring the loan back into compliance with legal documents.
- Review and process CCA releases per Loan Document requirements to borrowers daily.
- Utilize financial software tools to prepare, import, and analyze policy level detail for RIA, CPA, INS. ENG CAR, and FRA collateral. Reconcile to cash for assigned portfolio, as well as assist Team Members to complete Month End reconciliation.
- Complete checklist requirements for Funding, New Loan review, Amendments, and Payoffs associated with the assigned Account Manager portfolio.
- Responsible for creation, follow up, and updating Tracking Rules associated with the assigned Account Manager portfolio. Must review and understand prior to sending o Underwriting for further review.
- Ability to perform various functions on the online banking system, including balance reports, ACH creation, and wire creation.
- Work and communicate with the Legal/Collections department to ensure defaults are cured within guidelines.
- Work and communicate with the Legal/Collections department to ensure defaults are cured within guidelines.
- Work and communicate with the Underwriting/Sales team to provide recommendations for refinances, interest-only extensions, and amendments.
- Responsible for funding all loan types.
- Generate and process daily bank imports into the loan administration system.
- 7+ years of experience in a Servicing Department or Insurance, CPOA, RIA, Franchise, or banking-related field.
- Mentorship or leadership/supervision experience, and higher decision-making experience.
- Proficiency in mathematical concepts and ability to apply them to practical situations.
- Knowledge of accounting principles and techniques.
- Strong interpersonal and communication skills.
- Proficient in Microsoft Excel and product suite.
- Strong time management skills required given workload demands.
- Bachelor’s degree or comparable business experience preferred.
- Manages activities that impact the organization from a customer portfolio perspective.
- Loan portfolio range from simple to highest-end complexity and borrower sophistication.
Vacancy posted 2 hours ago
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