Community Association Manager

Overview Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large scale onsite communities, and master-planned community associations. Position Summary Experienced Community Association Manager to join our team in the Irvine Corporate Office. This role manages a portfolio of community associations, performing office and non-manual work related to general business operations. The primary duty includes exercising discretion and independent judgment with respect to matters of significance, providing excellent customer service, and maintaining client satisfaction and account retention. Responsibilities Manages all operations for a portfolio of community associations. Provides leadership and consulting with our clients on best practices for management and oversight of their community. Creates agendas for and runs monthly, bimonthly, quarterly, and annual Board Meetings. Creates agendas for and runs annual association owners’ meetings. Works extensively with the Board of Directors, vendors, contractors, and homeowners within the communities. Meets with Associations 1-2 times a week. Manages and assists in special projects. Creates budgets and manages financials for associations under management. Selects and supervises vendors performing services for the community. Ensures homeowner assessments are paid on time and follows up on delinquent accounts. Complies with company policies and procedures. Is responsible for Client Satisfaction and Account Retention. Practical in adhering to Keystone’s Core Values, Mission, and Vision. Any additional duties as required by the supervisor. Qualifications Valid Driver’s License with a clean MVR. Reliable transportation; ability to drive to and from communities. Strong knowledge of the HOA industry. Excellent client service orientation; responsive and follows up to close the loop with clients. Strong computer skills; proficiency in MS Office, Teams, Outlook, Word, Excel, PowerPoint, and HOA software. Attention to detail. Positive attitude. Strong leadership and collaboration skills. Excellent interpersonal, influencing, and relationship‑building skills. Ability to win and maintain confidence of boards of directors of served associations. Strong verbal and written communication. Effective organizational and time‑management skills; ability to manage multiple tasks and priorities and meet deadlines. Capability to work independently and within a team environment. Availability for evening meetings. Flexibility to perform work after hours during the week and participate in the weekend on‑call rotation program. Verifiable references. Able to pass a background check. Education and Experience 3–4 years of experience in an HOA management role. 2–3 years of experience in customer service. CAI or CACM certification(s) is a plus. Bachelor’s Degree preferred. High School Diploma or GED required. Work Environment Ability to drive to communities. Ability to sit, stand, and operate business equipment. Typical office environment with low‑level noise exposure. Compensation $75,000 - $85,000 annually. Benefits Competitive Salary Hybrid and flexible working arrangements Work‑life balance Opportunities for career growth Training and mentorship from successful leaders in the HOA industry Support for continued education Cell phone stipend Mileage reimbursement Medical (HMO and PPO), dental, and vision Flexible spending account Pet savings Pre‑paid legal Employer paid basic life/AD&D insurance Voluntary life and short‑term disability insurance Free employee assistance program 401(k) retirement plan with company match Financial and health/wellness education Paid time off (PTO) 12 paid holidays (floating holiday, half days/early office closure on certain major holidays) EEO & Accommodation Keystone Pacific Property Management, LLC is an equal opportunity employer. All applicants will be subject to a background and DMV check. Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to View email address on click.appcast.io for assistance. Please include a description of your requested accommodation, your name, and contact information. This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to accessibility of the online application system by individuals with disabilities. #J-18808-Ljbffr