Flooring Field Manager

Flooring Field ManagerFlooring Field Manager Phoenix Metro, AZ | Full-Time | Executive Pay + Bonus, DOEEncore Design Services partners directly with residential home builders across the Phoenix metro area, delivering flooring installation — tile, carpet, surrounds, and wood/LVP — for production home communities. Our reputation is built on high-quality customer service our builder can count on, and crews who show up, get it right, and keep production schedules moving.We're looking for an experienced Flooring Field Manager to lead and support our team of Field Superintendents across our active builder communities. This is a fast-paced, production home building environment — Superintendents run the day-to-day on their job sites, and you'll be the one they turn to for guidance, accountability, and quick decisions when something needs to move fast. You'll set the standard for quality and performance across the team and keep Encore's field operations running at a high level.• Lead, coach, and hold accountable a team of Flooring Field Superintendents across active builder communities• Conduct quality-control walks and job site visits alongside Superintendents, ensuring installs meet Encore, Arizona ROC, and manufacturer standards• Serve as the escalation point for field issues Superintendents can't resolve on their own — material shortages, crew performance, builder change requests• Serve as the primary point of contact between Superintendents, builder representatives, and the internal Encore team• Train and develop Superintendents on installation standards, safety, and Encore's quality expectations• Review job site documentation, punch lists, and production reports from Superintendents for accuracy and follow-through• Provide performance feedback and support hiring and development decisions for the Superintendent team10+ years of hands-on experience in residential flooring installation, with strong working knowledge across Tile, Carpet, Surrounds, and Wood/LVPProven experience leading and developing a team of superintendents, forepersons, or crew leads in a production home building environmentWorking knowledge of Arizona ROC and ANSI installation standardsStrong problem-solving instincts — comfortable thinking outside the box when a job site throws a curveballA team-first mindset and a track record of earning trust with crews, subs, and builder partnersStrong computer and technology skills, with the ability to manage analytics in our industry-leading systemExcellent communication skills, with the confidence to work directly with builder superintendents and trade partnersValid driver's license and reliable transportation to travel between job sitesBilingual (English/Spanish) a plusExecutive Pay + Bonus depending on experience