Account Supervisor (Airline Catering)

Job Title: Account Supervisor (Airline Catering)

Job Location: Sacramento-USA-95837

Work Location Type: On-Site

Salary Range: $66,000.00 - 75,000.00

About us

Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At SkyChefs, a career is more than a job – it’s an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America’s first, foremost, and finest and take your career to new heights.

Role Purpose Statement

As an Account Supervisor, you will serve as the primary liaison between our airline partners and internal operations teams, ensuring alignment of expectations and the delivery of high‑quality, customized in‑flight catering services.

In this role, you will oversee day‑to‑day operational coordination, respond to client needs, and maintain clear, consistent communication with internal stakeholders. You will be responsible for ensuring seamless service execution, managing contract compliance, and driving customer satisfaction while proactively identifying opportunities for operational improvements and business growth.

This position also requires strong attention to budget management, performance monitoring, and adherence to our rigorous standards for quality, safety, and efficiency.

The ideal candidate brings experience in food production, airline operations, or catering, along with hands‑on involvement in customer‑facing operations, service delivery, or project management. Exceptional communication skills and the ability to build strong, collaborative relationships are essential.

Main Accountabilities

Customer Account Relationship Management
• Build trusted relationships with assigned airline partners
• Act as the daily liaison between customers and operations teams
• Communicate proactively, anticipate needs, and follow through consistently
• Ensure accurate billing, provisioning, and customer specific inventory levels
• Support on time departures by coordinating catering plans and last minute changes
• Track and maintain equipment and product pars tied to airline standards
• Monitor quality scores, flight attendant feedback, and service data
• Partner with Quality and Operations teams to maintain food safety and compliance
• Coordinate airline audits and service evaluations, ensuring timely responses
• Support menu presentations and special projects alongside the Executive Chef

This role is about relationships and execution not sales quotas.

A Day in the Life
No two days are exactly the same but here’s what success typically looks like:
• Start the day reviewing service performance, quality scores, and upcoming flight needs
• Connect with airline partners to confirm expectations and address questions early
• Walk the operation, partnering with production and quality teams to ensure alignment
• Adjust plans in real time if flight schedules or customer needs change
• Track inventory levels, equipment availability, and billing accuracy
• Coordinate with Quality on audits, feedback trends, or service improvements
• End the day knowing flights went out on time and relationships stayed strong

You’ll be visible, collaborative, and deeply connected to the operation.

Knowledge, Skills and Experience

• • Bachelor’s degree or equivalent experience
  • 3–5 years in a customer facing, operations, service or project management role
  ○ Aviation, food service/production, catering, a must
  • Strong communication skills and relationship building ability
  • High attention to detail with excellent follow through
  • Experience managing product and labor cost drivers
  • Comfortable in fast paced, time sensitive environments
  • Proficient with Microsoft Office and standard business tools

SkyChefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.