Office Manager (3 Month Contract)

About Agero:
Wherever drivers go, we're leading the way. Agero's mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients' relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we're pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit

Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.

Position Summary

As the Office Manager in Medford, you are the primary human power behind our headquarters. You ensure that every associate, client, and guest experiences our culture of service excellence from the moment they walk in or call. You are a high-energy "people person" who thrives in a fast-paced environment and possesses the agility to manage multiple priorities simultaneously.


Beyond traditional administrative tasks, you have the creative freedom to rethink the "Medford Experience", streamlining daily amenities and designing signature office events that foster a deep sense of community and belonging.


Essential Functions

• Act as the welcoming point of contact for all on-site visitors; determine the nature of their business, announce them to appropriate personnel, and partner with the Facilities team to monitor visitor access/issue security badges.
• Manage all incoming phone calls with professionalism and clarity, triaging to the appropriate contacts; retrieve and forward voicemail messages promptly; and provide callers with necessary information.
• Demonstrate ability to de-escalate challenging incoming calls, navigating with grace while maintaining professionalism and understanding necessary protocols. Connect incoming inquiries with appropriate internal teams to further assist.
• Maintain confidentiality regarding all internal information and communications, acting as a trusted resource for the Medford team.
• Support and assist in the execution of Medford office events while leveraging the opportunity to create new signature events that enhance the employee experience.
• Maintain a high standard across all shared spaces, including the kitchen, lobby, and common areas, ensuring they are consistently organized, stocked, and presentation-ready.
• Build and maintain strong relationships with external vendors and caterers, ensuring high-quality service and variety for teams.
• Partner with the Engagement Team to prepare all New Hire packages for orientation, ensuring a seamless and welcoming "Day 1".
• Expertly schedule and manage conference rooms, coordinating logistics for multiple concurrent meetings and providing high-level support to leadership.
• Order and set-up food for internal meetings and client visits, ensuring conference rooms are prepared, professional, and welcoming.
• Order, track and distribute office food and beverages.
• Perform general clerical duties such as filing, photocopy, scanning mail, and collating with high attention to detail.

Who You Are:

• 1-2 years experience in a similar role
• Strong, effective communicator with ability to convey information clearly and professionally to diverse audiences.
• "People first mindset" and passion for internal customer service. You understand that your energy and responsiveness sets the tone for the office.
• You thrive in a fast-paced and dynamic environment. Ability to pivot quickly between tasks.
• A natural collaborator and connector who has experience working effectively with different departments to achieve shared goals.
• You take ownership of the office environment and your tasks, maintaining a high level of responsibility and confidentiality.
• Proficiency is Google Workspace
• Knowledge of corporate phone and triaging
• High attention to detail with ability to multitask and prioritize in a high-volume environment.
• You look for opportunities to "upgrade" the status quo and drive great outcomes for our people.

Hiring In:

• Medford, MA (this is an on-site role)

*This is a Contract/Temporary role. Expected duration up to 3 months.

The anticipated closing date to submit applications for this role is June 15, 2026. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings.

The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.

Medford

$27-$33 USD

Life at Agero:

At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.

Benefits Built for Well-being:

Agero's innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:

• Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
• Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
• Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
  • For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
• Family Support: Parental planning benefits to assist associates through life's milestones.
• Bonus/Incentive Programs

Join Agero and experience a workplace that invests in your success both personally and professionally.

*Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for employer visa sponsorship now or in the future.

*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.