Bilingual Customer Service Representative

Job Description

Job Description

Job Title: Bilingual Customer Service Representative Job Description

As an Inside Parts Sales Representative, you will play a vital role in delivering exceptional customer service and support. You will work alongside passionate professionals to support customers and dealers, contributing to a team focused on responsiveness, accuracy, and customer satisfaction. This position aims to increase parts sales by determining and meeting customer needs through thorough, timely, and accurate communication and follow-up. You will process customer orders, keep customers informed, and expedite requests internally to ensure a seamless customer experience.

• Respond to customer inquiries via telephone and email, and log interactions within Salesforce case management systems. Inquiries may include parts lookup, pricing and availability, quotations, order processing, shipment tracking, and related support requests.
• Collaborate with internal departments to resolve customer and dealer issues in a timely and professional manner.
• Contribute to team goals and objectives by meeting individual performance metrics and service targets.
• Demonstrate strong problem-solving abilities, attention to detail, and the ability to manage multiple priorities.
• Perform additional duties and responsibilities as assigned.

• Strong verbal and written communication skills in English and Spanish.
• Basic computer proficiency.
• Excellent customer service and problem-solving abilities.
• Detail-oriented, organized, and self-motivated with the ability to work independently and within a team environment.

• Willingness to work a flexible schedule between 8:00 AM and 5:00 PM, with occasional overtime as needed, including weekdays and weekends.
• Mechanical aptitude or interest in technical products preferred.

The role is fully onsite, working within a team of seven professionals. Standard working hours are from 8:00 AM to 5:00 PM.

This is a Contract to Hire position based out of Racine, WI.

The pay range for this position is $20.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Racine,WI.

This position is anticipated to close on Aug 21, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.